The UPS Store — Local services in Topeka

Don't trust this UPS Store to get your packages, and get them to you. They cost me over $700 in a couple of packages in 2021 that they signed for but didn't actually receive telling the shipper the package was delivered, but the package according to the employees didn't arrive. "We just sign, we don't actually check what comes in... we don't have time to verify what comes in... It's probably on the truck still... give it some time." The packages never showed up. I contacted the shipper and they stated (and they are correct) once a package is signed for, the shippers responsibility ends. The UPS Store also cost me more money in that they signed for visibly damaged boxes in the past and didn't make any notes about the damage. So again I had to buy the parts to fix the damage because when signed for upon arrival, the employees did not notate the damage and again rightfully so the shipper is released from any damage when these get signed for. In the 2+ years I have used them, it has cost me over $7000 in missing and damaged goods. I once tried to get in touch with the owner of the franchise, only to be deflected by an employee from another location that told me the owner is to busy to be contacted and he was the spokes person for the company. There were also times where they would send me a notice I have packages to pick up, when I got there, guess what, "umm we don't have anything for you" then they magically appear 2 to 3 weeks later, or never at all. They have also tried to get me to sign for more packages picked up that they are handing me.... One time the pin pad said I was picking up 7 packages, I was handed 1 package and told that's all there is, and then proceeded to tell me I had to sign for 7. I refused until they adjusted the number being picked up.

and as far as basic mail, Who knows how many letters they most likely lost or gave to the wrong person...., I know for a fact I was always having to tell them this isn't my box it's another box at that location.

So bottom line, if you use them, good luck! - The same owner runs all the Topeka locations according to the "Spokes...

I only give this store 1 star because I can’t give less! I wanted a booklet printed for our organization so I sent a pdf to them on 2-24-22, wanted it within a week, but on 3-8-22, they only had 3 books printed & those were totally messed up!! They were taking my pdf & trying to edit it somehow!! Had talked to Blake and/or Cayden during this time & was told my setup was “wonky” even though they had printed this booklet two other years & had no problem printing it. I redid my format to their specifications, but after a week they still couldn’t get it right!! Cayden was going to fix it, print 1 more book for me to OK, but he never did. Blake & Cayden both told me they’d printed lots of books & knew what they were doing!. I tried to find out who was over the manager there & ended up calling the head office; the lady I talked to was very nice & said we needed to register a complaint against the store. The store would have a few days to contact the head office, but two weeks later, the store had not responded to them about the complaint so I was told they would issue another one against them. They also suggested I cancel my print job there & take it to the Gage store, which I did. I thought about doing this before, but since Blake is the manager of the Gage store also, I didn’t figure it would do any good. Valoria (at the Gage store) merely pulled up my job, printed it off & it was done! Imagine that! She then printed 150 books for me & had them done in 4 days (would have been done sooner but there was a problem with the stapling). I messed around with the Wanamaker store for over 5 weeks with this book & the Gage store (Valoria) had it done in about 4 days -- &...

I recently had a horrible customer service experience. The associate who was helping me checkout left me to go help someone else. I was returning 3 packages for Amazon and we were on the last one. As soon as the label printed for the third one (so 3 seconds left of work to do to finish me up), someone asked him a question and he walked away. A minute or so later he sort of wanders closer to where I was, still looking around at the other employee/customer who he was assisting. I asked "hey can we finish me up real quick"?. The employee goes "uhh okay. how about I don't". I WAS APPALLED. Who speaks to a customer in that manner?

In the very least he could have been "I'm so sorry, please give me one minute to finish assisting over here"... I don't agree that you should leave a customer to go help someone else, but even so, if that is protocol, then just let me know that's what is needed at the moment.

What is even worse, is I emailed the store owner explaining what happened and the response I got back was "Sorry for any inconvenience this may have caused you. Thank you for your concerns".

So not only was an employee disrespectful, but the owner obviously seems to not care.

Will drive to another UPS...