U-Haul Moving & Storage of W Babylon — Local services in Town of Babylon

I truly need every customer to read this post! Back on Aug 10th 2017 we had a hitch put on by this UHaul. They almost put my car on fire. They wrapped lines around my fluid line and had it on my muffler pipe. The lines had been dragging. We later found out this job was never OC"ed which was inspected. The General manager, sent a diabled man from New York to Florida with a care that almost went on fire, and no lights blew my vechicles lights. The General manager does not want to take responsbility for what he did, and his boss, which i am not giving name YET, do not assist with answering calls. Thank God we have Videos, and pictures from the Florida Location, that had to fix, it and said they never saw anything ever like what they saw. Hopefully with the FTC and The State Attorney we will be able to get this resolved, since Uhaul does not return calls, when they are called. I urge you customers to please, make sure you know who is doing your work prior to having your vechicle serviced, you do not want to go through what my family went through. OH, last when we called customer service the first time, the rudness we received from Uhaul was beyond understanding. They did not even want to take a complaint. Please beware, hopefully you can find another company...

This U-Haul location can be easily seen on Sunrise Hwy from vehicles moving in regular traffic. Signage is clearly marked for equipment rental return but what was missing was the entrance and exit signs. There was lots of parking. Of course, there are different sizes and types of trucks to trailers and hitches for vehicles. Inside, the store was neat and clean, with many security cameras. However, one store clerk had to man in-store customers and phone calls and handle outside rentals, so the wait time was about 20 minutes just to be seen. Inside, the store has everything from tapes, markers, boxes, packing foam, and packing covers, among other things. If you can imagine it for moving and rental needs, they MIGHT sell it. I was not too pleased with the hand truck (they call it dolly) because it looked lightweight (3 stars for this reason). I imagined a Haul-master type 600+ capacity hand truck. This store was so small, I did not think this restroom was available for the public, and trying to get anyone at U-Hail is under 5 minutes wait time. Still, first, you must survive the telephone prompts to figure out which department will answer and attend...

AVOID THIS UHAUL. I had reserved a 26ft truck. I got there and was just given the keys and told the truck is outside. I found a 20 ft truck. I went back inside and was told I reserved a 20 ft truck. They then said all they could do was cancel my rental. I didn't have the time to argue so I took the 20 ft and called corporate. Turns out they changed my reservation that morning to a 20 ft truck so they wouldn't lose the reservation. I was given a $50 credit from corporate and told they would request the manager credit me for 1/2 the mileage because I now had to make 2 trips. The next morning I receive a call asking where the truck was. I had returned it to a staff member the night before at 6pm. It seems they never checked it in. A few hours later I received the bill, No credit for mileage, and $10 in charges for a dolly and blankets that I never requested, nor used but they put in the truck. Another call to corporate and even they couldn't believe how many issues there were with this one rental. I am waiting to see if I will be issued a credit or will have to dispute it. If you want a Uhaul go to...