Jewelry By Michele — Local services in Town of Brookhaven

Bought my sister a necklace for Christmas and she accidentally broke it, since Michelle’s is my local jeweler decided to stop by to see if she can fix it for me. No problem except she had a negative nasty attitude complaining, “This is what happens when you buy cheap hollow jewelry” not to mention I tried to do the right thing by getting my 15 year old sister her first real gold rope. Thank you for the insult when I worked for that. Then when taking my jewelry she dropped the clasp. When I got home I called back almost right away and decided I didn’t want to give this store my money and said I have some protection on it I’m going to take it back to where I got it, really because they had nothing nice to say and had horrible attitudes. When I went to pick up my jewelry they didn’t return the clasp (when she had admitted to dropping it 10 minutes earlier) her response to me asking for my clasp was, “you have coverage on it so why does it matter anyway”. This establishment is horrible, extremely unprofessional and disrespectful in every way. Michelle had a good name for herself but this isn’t the first time I’ve walked in there and received attitude and nasty comments about everything I...

🤦‍♂️ Talk about RUDE and Arrogant‼️I've known of Michelle's business for many years and delt with her on several occasions including giving her some of my business with a few purchases. Now after I called her on the phone a couple years ago and remember she was Rude and Rushy talking a mile a minute and Not really listening as I was searching for some advice on a piece I had but got nowhere quick as I regrettably did the same/similar foolish thing with her again now recently and had a feeling she didn't change and oh by the way she again was No help and after finally quiting her down for a moment on the phone this LAST time I actually may have taught her something about jewelry‼️🙄 Give your money to another local jeweler that will be kind, appreciative and professional. If you Not constantly throwing your money at her ONLY then she wants nothing to do...

We have been using Jewelry By Michele for over 25 years. Michele always goes above and beyond. About 20 years ago my husband bought me a bracelet that I absolutely LOVED! Over the years of daily wear and tear, I'd go in to get a pin repaired here and there, after many years, it was time to trade it in for a new one. The new one my husband picked out was nice, but it just wasn't like my old one.Michele could see I was not happy, and asked me what I wanted to do, I said I wish I could have my OLD bracelet back. She said ,let me see what I can do. We'll, she found a place that had the EXACT one....20 years later!! I couldn't be happier!! Michele has been there for us for engagement rings, wedding bands, crosses for christenings, and many holiday gifts in between. She is honest and will go out of her way to make her customers happy. Thanks...