Unique Fitness Xtreme — Local services in Town of Brookhaven

Hey folks. Been attending the gym for several years now and for the most part it's been pretty well organized and clean, and the staff seems knowledgable and friendly.

The one thing that's increasingly irritating at the location is the volume of the music played there. I frequently wear earbuds at the gym to listen to podcasts or my own playlists but the second I walk in the door all I can hear is the gym music blaring loudly throughout the space. I've actually observed the desk staff needing to hold their ears while speaking on the phone because it's so loud in there sometimes. I've even tried using cans while working out and while they work a little bit better than earbuds, my head sweats while I exercise and the headphone pads end up getting pretty saturated and gross.

I don't even have an issue with the kinds of music being played, though it would be nice if there was a little more variety than the typical Drake and Kanye playlists. The main issue is that the volume is distractingly loud, and it does take away from my experience while working out in the location. I absolutely realize that some ambience and music is great in a workout space, but when I walk in the door, the volume frequently feels more like a spot in Patchogue on Saturday night than a gym.

Aside from that, I usually enjoy my experience at Unique. But often the music is...

Crowded. Unclean. Limited/ small selection of classes. Classrooms are closed so you can't use that space without the subpar instructors they hire. Have fun doing Yoga and stretching on top of everyone. No water fountains. No cleaning fluid. They say they can't offer all of their amenities due to covid- even though they don't use covid guidelines. The whole second floor shakes if even one person is on the treadmill. Horrible parking lot. A man followed me out of the gym and to my car and the staff said they can't do anything about it. Overpriced for outdated machines, poor service, no access to full amenities. Credit car fraud on my friend's account months after closed membership. Manager avoids customers and has front desk people do the talking for them. Front desk is inattentive and have no real purpose there. Smoothie bar is never open because of "issues" and machines are missing parts- yet there is a service fee everyone pays to prevent these things. Worst gym I've ever been a member of but also the most expensive. LA Fitness, Planet Fitness, Golds.. you name it. They're ALL better. Its sad cuz this gym could be so much better if they offered the bare minimum and actually included the things you're...

I was a frequent user if this facility and after the Covid shutdown, I returned only to find that they DO NOT ENFORCE MASKS! I'm paying $40 per month and can never finish my workout bc half the people are not wearing A MASK! When I report it they are slow to respond. I even saw a staff member talking with a customer who had NO MASK ON! I don't expect them to monitor every single person bc that's impossible. But when 20-30 ppl have their mask on their chin instead of their mouths, that's a safety problem for those of us who care about our lives. I love this gym so I will try to go at times when it's least crowded so I can have more space and a peace of mind.

FOLLOW-UP The mgr saw this review and called me to rectify my concerns. I appreciated that. I explained that I had to sound an alarm with a bad review in order to bring awareness to recurring problem. She stated that there has been a issue with her staff not reporting customer concerns but that she will take the appropriate measures to ensure safety standards within the facility and rectify staff reporting issues. She put me at ease by actively listening to me. Great...