Public Storage — Local services in Town of Brookhaven

An island of calm professionalism during a very stressful move.

I was enlisted into helping to move my daughter to Stoneybrook for grad school about a week ago. After a long hot trip we found that the house she was moving into it was a complete mess and basically uninhabitable. It was clear that getting the property owner to admit there were many problems was going to take quite a while and we could not move anything in. So, our "adventure" took us to the nearest storage facility, which was this Public Storage.

I had rented space before at Public Storage and found that this was the easiest-to-rent experience yet. My reservation got processed by Carissa within about 15-20 minutes. I found the facility itself to be very clean (I rented only an outside space). I also greatly appreciated the wide clearance between buildings. The clearances are wider than other Public Storage facilities I have used. Essentially, we were able to buy the time and peace of mind needed to focus on...

TWO WATER DAMAGE incidents in three months. I rented a 10x10 unit on the second floor. Came in after one month to discover water in my unit from the dripping HVAC duct running over my unit so I moved to another unit down the hall. Two months later I received a call from the property asking me to come and inspect the contents of my unit because a "pipe burst" in the building. 24 hours later I received an email that described the situation as a "sprinkler issue." I don't know which is correct but I do know there was water in units on the entire second floor. There was water in my unit and some of my items were damaged. The purpose of a storage facility is very simple: keep customers stored items secure and dry. Public Storage Mount Sinai failed...

This was a very pleasant experience, i have arrived to the facility about 20 minutes before closing time, i rented a storage room that was very clean and has a good light and i got the keys and when i got back to the room with some of my boxes from the rented truck, it turned out that the room will be very small, i misjudged the size!! I ran back to the desk and the lights were turned off and the employee was leaving for the day and closing the door. I almost missed her, and i explained to her my dilemma and she was so sweet and professional that she went back to the desk and stated a whole new process of renting a bigger room for me. She has saved my day and her help saved me a lot of real trouble.Thank you Christina, I owe...