Lotus East II — Restaurant in Town of Brookhaven

STAY FAR AWAY FROM THIS RESTAURANT UNLESS YOU WANT TO BE TREATED TERRIBLE AND HAVE YOUR YOUNG CHILDREN REPEATEDLY MADE FUN OF TO THEIR FACES BY THE OWNERS CHILDREN.

Would give zero stars if that was an option!

Can’t give a review on the food because I never got seated, but I highly recommend eating anywhere but Lotus East in Mt.Sinai. Made a reservation 2 weeks ago for dinner being that they were having a Chinese new year celebration. We show up for our reservation and there is a line of people also with reservations waiting to be seated. They obviously took too many reservations and were not able to accommodate. (From what I understand there are new owners, so this was their first year hosting this. I understand that part.) We we’re told people who were seated earlier and done eating would not get up as they wanted to see the show, we were promised that we would have a table after (we along with others waiting for their tables, were disappointed as we made a reservation for that reason) We did not get a table in time for the show. After waiting now an hour past our reservation and the show being well over, there was still no table for us. There was nothing offered to us to accommodate us or the other patrons standing in a hallway this long past our reservation time. We were a party of 8- four of which are children the oldest being 8. It’s 7:45(our reservation was 6:30) and they are hungry so they are getting antsy (but very well behaved, my kids are not usually as well behaved as they were last night) That is when the owners childern decided to sit there- talking down to our kids and making fun of our kids!! A table of four opened and we were told to have our children sit (with out an adult) After declining to sit our children alone, we brought up to the woman that we were not very happy that her two children were making comments to and about our kids. The kid then starts being rude to us passing comments that we shouldn’t have come out to their restaurant on a busy night and not expect to wait - among other comments. After one more comment (making fun of the 3 year old in our group directly to him) we LOST it and left. I have heard many great things about their food and was looking forward to eating there. But I will NEVER step foot in that restaurant again nor will anyone I know due to the way my group...

Used to love this place. They had great specials, the food was the best in the area and nice place to sit down and be served. But this place went downhill.

I went here recently for my birthday and the food was disgusting and flavorless. (Wonton soup, chicken, steak) Server was rude and I felt as if he was annoyed and didn't want to serve us. Only thing consistent was the portion size.

So time for the bill, this is when it gets BAD...our bill was $160 (rounding up). My grandma tips $25 and he looks and says not enough I want more. (How * rude to say to someone) So she's like ok, I can see her getting upset. I'm helping her with her jacket and purse and I drop my school ring (fml). My mom and I start to look for it and the server starts looking under the table. I'm unsure if he was being nice or just trying to find the ring, but my gut says the second. Anyways, I find my ring and he's still telling her it's not enough. So now she gave him another $20 equaling $45. We're walking out and he's following us to our car screaming "not enough, I want more money, another $20" Really you want a $65 tip on a $160 check?!

Quick math lesson: 15% is average: 15% is around $25 for our bill. He got around 28% = $45. What he was asking for was a 45% tip. Definitely not.

My grandma was so upset, shaking and asking us is that enough. She was ready to give him more money to get him to stop.

From other reviews I guess he does this regularly. If I could give zero stars I would. Needless to say we're NEVER coming back, not unless I'm...

First off, I want to say we had been going here for YEARS. We would often eat in, and the food and service used to be great. Recently, a MASSIVE change in quality and service. Both absolutely AWFUL. I've legit argued now two times with the older gentleman on the phone and my father a third time in person when asking for extra orange chicken sauce because repeatedly, it's been BONE DRY and overcooked. I politely mentioned last time it was super chewy and the owner was super nasty. My dad went to pick up the food and the guy was so arrogant and rude to him, rushed him out and when my dad asked for extra sauce, which he didn't get, the guy said "what do you want? It's on the chicken." It absolutely was NOT. He then proceeded to literally toss two duck sauce cups in the box, which clearly wasn't the orange chicken sauce that we had asked for. We will never go here again. Ever. Horrible customer service, dry and overcooked chicken. Even when they get annoyed at you, when you're a PAYING customer, they STILL don't care enough to get your order right. If you tell them, they just get irritated and ask what you want from them and don't even care to correct it. Try one of the many great places in the area because this is NOWHERE near the Chinese food restaurant that it used to be. Good riddance.

Edit to ADD, I found out that the original owners of Lotus East II in Mt. Sinai SOLD the place over a year ago, which explains the...