Dog Days of Buffalo - Harlem Road — Local services in Town of Cheektowaga

The Harlem Road location provided an uncomfortable unprofessional and offensive experience when I took my dog. My dog has thick and curly hair and has not been groomed for about 3 months because of the winter. We have been a customer for about 3 years now and this is the normal pattern of his grooming. The interaction with the groomer made me feel as she was disgusted by mu dog. He is a 3 yr old Shih Poo. He is bathed with premium products and brushed regularly. The interaction was very cold from the drop off. But I still left him there. She called us back to pick him 3 mins after we left stating he had fleas and because she is pregnant she couldn’t be around fleas. It felt even more personal, isolated and deliberate when the groomer said that because according to Chelsea fleas are “common” with pets. No big deal! So if the risk to your baby is such a concern why would you choose to continue work at a pet grooming facility where fleas are such a common occurrence while you’re pregnant? That just as not my concern or responsibility. . I was there to be provided with a service for my dog. When I got there they didn’t bring my dog out but after 10 mins of waiting I was shown a video with a single bug on my dog. I cldnt identify it because it was shown so quickly i do know that it was much larger than a flee or a tic. Very visible. In a 2 second video. And I could not see if it was moving or not or what it was. I still knew my dog does not have fleas. They finally brought my dog out shaking and we all inspected his body further there were no fleas, spots, flea dandruff no indication what so over nowhere on his body. And told me I didn’t need to see it they know he has fleas. I asked to see the 2 strips of fur that was cut from him to inspect. they refused to show me. There is not or was not any fleas on my dogs body. My family also sifted thru his fur entirely in search of the fleas I was told that he had. suddenly. There were no bugs found on my dog other than the single bug on ths video. I knew that my dog did not have fleas he’s never had fleas. He sleeps in our bed And he is an emotional support dog and a lap dog for my family mbr. We cuddle and sleep with him. You would know if ur dog had fleas. We since took him to a friend who was able to finish his groom also with no indication of fleas. The interaction with them after this situation is the most concerning. I rcvd a call threatening me to take down my review because I mentioned how I felt profiled as a customer I felt as if my dog was expected to be dirty by our appearance when we walked in. This is how I felt; at the Harlem location. This was my experience as a customer. They threatened to respond to my review and post the video of the bug on my dog and also threatened legal action if I don’t take down my review. They were not concerned about my experience would not let me speak and was very aggressive and demanding. And told me I was not profiled and that I was lying. I said I felt that way and that is not a lie. Also During the initial argument with the manager I stated I had a video call with my vet for inspection which I did not have done yet but I was planning to do so before I found it unnecessary. I did say that because I knew my dog did not have fleas. And I was being argued with by the manager. The manager then calls my vet and called me back after I stated I wld no longer be a client to tell me she called my vet and that I’m a liar. It was just very messy and unprofessional as a business and it went too far. This could have been handled differently. Especially with someone who has been a customer for 3 years now. There was no concern about my experience or how I felt. No apologies. Just blame. Today, my dog does not have fleas or any indication or signs of fleas. I have no idea where the bug they had on video came from but it did not come...

I have been coming to the Harlem location for about 3+ years now. I first came when I got my Cairn Terrier puppy, Jasper, and there were a few days where he would have been left at home alone because of work. They were absolutely amazing and welcoming to us from the start. Through the few years I've come in to pick him up, I've seen the staff on the TVs always either cleaning, interacting, or petting/cuddling some of the dogs. Jasper absolutely LOVES "daycare days" and due to some life changes, I've started bringing his "older brother" Koda in. It took him a while to warm up to it, as he is more timid, but after a few months he is just as excited to walk in those doors. Even some of the staff celebrated the win for him. It personally felt like your child leaving for school that doesn't look back anymore lol The biggest reason I am leaving this review, however, is the amazing amount of effort their groomer, Alicia, took into helping me getting Jasper groomed. His breed has a type of coat that if you don't groom them a certain way, you lose that wiry texture that they are known for. My previous groomer retired and this was the first time anyone had groomed him since - it is also EXTREMELY hard to find groomers that know how to do the breed (locally). After a few phone calls and her understanding my concerns, she went above and beyond with researching and even getting new tools! When I picked him up today, he looked so good and she nailed the technique, in my opinion. Anyone that takes the time to research your breeds coat and go above and beyond like this deserves a massive shout out. I highly recommend Dog Days of Buffalo, specifically Harlem Rd. They really are an amazing group of...

Took my mini goldendoodle puppy here to get groomed. While the staff was very friendly, I was incredibly disappointed in his cut. I asked for a puppy cut, and he came out looking like an adult standard poodle (including bowl cut, shaved snout, longer hair around the nose). We came home and had to personally cut more hair off because the cut was so disproportionate. Normally I don't leave Google reviews, but I was so taken aback by his appearance. Maybe grooming is fine for other breeds here, but would not recommend based on my experience...