Extra Space Storage — Local services in Town of Cicero

My husband and I had the pleasure of working with Extra Space Storage on Route 31 in Cicero, NY. I feel like the whole team went above and beyond to make the booking process as easy and seamless as possible. While the Extra Space company computer system will not let you reserve a move in date more than one week in advance, the people I spoke to on the phone made the experience very pleasant. I feel like they really put customer service first. We are planning a motorcycle ride across the country and needed a storage facility to store our motorcycles in for a month while we fly back home to work. Needless to say, not being able to book the unit in advance was a little stressful. I called the help center and spoke to Candy, and while she couldn't help me with advanced booking, she did forward a message to the facility of my choice in Cicero, NY. A couple of days later I received a call from Diana, who went through all of the document logistics with me and made sure that everything was set up to book the appropriate unit in time for our arrival in NY. Thanks to my interactions with Candy and Diana, I will defiantly use Extra Space...

I lost everything (during a pandemic) thanks to life storage in cicero. "Some how" my auto-pay turned itself off, without my knowledge. This resulted in my storage unit being auctioned off, again without my knowledge. Life Storage claims they tried calling me about my bill, but I never received 1 call....turns out they had the wrong phone number on my account (they're excuse for never calling me). Life Storage also said they sent me letters in the mail, I never received 1 letter. HOW I FOUND OUT ABOUT THIS WAS A LETTER IN THE MAIL FROM A COLLECTION AGENCY. So they clearly had my address, yet i never received one notice from life storage...just the collection agency they sold my debt to.

I feel scammed and cheated. They don't care about the customer, instead life storage would probably rather you not pay your bill so they can steal your items and auction your personal...

This is our first time using a self storage unit so we have no other experiences to compare to, but the process couldn't have been easier. Researched locations online and happened upon a promotion that was attractive to us. Called and reserved the unit, then went to the property the following day. Upon our arrival we were greeted by Carie who is the property manager. The property was clean and well maintained - lawn mowed, gates worked, no litter or pot holes present on the roads within the facility. The office was clean as well with Covid compliant measures in place. Carie provided us with options and took us to different lockers to visually inspect the units which were also clean and odor free. It was a very positive experience for us so we rented from...