24 Hour Fitness — Local services in Town of Clarkstown

I’ve been a member of 24 Hour Fitness Nanuet for over a year, and my experience has been nothing short of exceptional! This Super-Sport gym at 5205 Fashion Dr, Nanuet, NY, truly stands out for its top-notch facilities, welcoming atmosphere, and dedicated staff. The gym is massive, offering a huge array of state-of-the-art cardio and strength equipment, which means I never have to wait for a machine, even during peak hours. The indoor basketball court and heated pool are fantastic additions, perfect for mixing up my workouts with some fun activities like aqua fitness or a quick game of hoops. The group fitness classes are a highlight—Zumba, yoga, and high-intensity interval training are led by passionate instructors who make every session motivating and enjoyable. I’ve particularly enjoyed the aqua fitness classes when they’re available, as they’re a great low-impact option. Cleanliness is a big deal for me, and 24 Hour Fitness Nanuet delivers. The locker rooms, gym floor, and equipment are consistently well-maintained, and I appreciate the members who help keep it tidy by returning weights and wiping down machines. The staff is friendly and approachable, always ready to answer questions or offer a quick tip. While there’s been some staff turnover, the current team creates a positive, community-driven vibe that makes the gym feel like a second home. The 24/7 access is a game-changer for my busy schedule, and the large parking lot makes it easy to get in and out. The app is user-friendly, letting me check class schedules or book a personal training session with ease. Speaking of trainers, the certified personal trainers here are knowledgeable and tailor workouts to individual goals, which has helped me push past plateaus. While no gym is perfect, any minor issues (like occasional class cancellations or equipment needing repair) are quickly addressed by the team. The value for the membership is fantastic, especially with the variety of amenities and classes included. If you’re in Rockland County and looking for a gym that combines community, convenience, and quality, 24 Hour Fitness Nanuet is the place to be....

If you like Fox News and broken cardio machines, this may be the gym for you.

There’s always an assortment of broken treadmills and there’s always someone’s trash and old paper towels stuffed into the cup holders. The phone trays on the stationary bikes are broken or missing. The tops of some of the older treadmills are missing. The newer treadmills are less wobbly and have fans, which is nice

The free weights, especially those in the 10-25 lb range, are very hard to find as they’re scattered all over the gym and never reorganized by staff

The TVs are all too small, broken or too dark to see anything — but they always manage to get Fox News on the working monitors

Like others, I’ve had issues with billing — they’ll auto charge you for personal training sessions even if you don’t actually record the session(s). Sometimes you get sick, or your trainer gets sick or isn’t available and you can’t meet up for a workout. Life happens. My trainer once had a family emergency and had to leave the country for a few weeks — doesn’t matter, 24 won’t pause your bill or reimburse you, even when they reopened during the pandemic. Tried to iron this out with the manager several times and they’re never around and never reached out later on. 24’s corporate offices will absolutely hound you with phone calls when they want money. They raised the monthly price in January 2024, too

All that being said, the gym is roomy, has lots of equipment and there’s plenty of parking despite the number of people parked there. They have protein products, drinks and workout accessories in the front. The location is convenient for me and with patience I can usually get to the weight machines I want to use

I find it to be crowded no matter the day or time I come (typically evenings and weekends). The parking lot is always crowded. I try to avoid the bathrooms here so I can’t speak to the cleanliness issues others have mentioned. The big windows are nice and offer...

I am writing to express my concerns regarding the maintenance and management of this 24 Hour Fitness location. My experiences here have been consistently disappointing due to several key issues.

Basketball Court Condition: The basketball courts are frequently covered in dust and dirt, making them slippery and unsafe. This has been a persistent problem for weeks. Despite the severity of the issue, no effective cleaning measures appear to have been implemented.

Facility Maintenance: The roof above the back court has been leaking for an extended period. Despite multiple complaints, this issue remains unresolved, raising concerns about the overall upkeep of the facility.

Staff Oversight and Security: During nighttime hours, there is a noticeable lack of staff presence, leading to unchecked entry of non-members. This not only raises security concerns but also questions the value of the membership fees if access control is not enforced.

Gym Equipment and Cleanliness: While I understand that the responsibility for weights organization partly lies with the members, the general state of the gym equipment and cleanliness is subpar. Several machines require urgent maintenance. Moreover, the condition of the bathrooms and locker rooms is consistently poor, often being unclean and odorous.

Staff Availability: On one occasion, I noticed an absence of staff at the facility for an extended duration, which is concerning both from a service and safety perspective.

In summary, the current state of this 24 Hour Fitness location is far from satisfactory. The lack of attention to cleanliness, maintenance, and staff oversight significantly diminishes the quality of the experience here. I hope to see improvements in these areas for the betterment...