Floor & Decor — Local services in Town of Clarkstown

Awful nightmare experience. We went to this store and purchased some tile and a vanity at Nanuet. The products were not available in the store, so they said West Hartford could ship the items. Ok, fine. We then receive a text for PICK UP at the West Hartford store, which is over 2 hours away? We call Nanuet and they say call West Hartford, and then they say call Nanuet. It took a couple days to sort out, but then we received delivery..... but only the tile, not the vanity! Had to call again to get that squared away. A couple days later, the vanity is delivered but it's damaged. The shipper won't take it back because it was not opened and inspected on delivery. Called F&D at Nanuet and they say you need to bring it to West Hartford.....over 2 hours away. If you go to any F&D, treat it as a separate company from other F&Ds. They do not coordinate and treat each other like competitors. Never buy anything here unless they have it in stock and it can fit in your car. We are still not settled with this nightmare of buying a simple vanity! Sold all my...

This is the best floor and decor location. These people are so helpful and not just in helping to pick the selection but they accommodate you so much for delivery. Another location I went to and promise was absolutely hideous .

They made me put in an order and then they said their computer system was out and it wasn't working and they couldn't deliver it. And when I asked them if they can accommodate they just immediately canceled

Not this place. They are so helpful. So good. My dad went and met with Angelique who was so super helpful. She was able to order all the items that we wanted that I had selected at the other location and was incredibly helpful with the delivery process.

There were some glitches but she took care of everything and her colleague at the store also helped so much to make the whole process go smoothly. I highly suggest if you want to go to floor& decor come to the...

Nik and his team have been tremendous in helping me to get my bathroom renovation completed. They honored the price of my original bulk order when I needed a few extra pieces and that meant a lot because I didn’t have to break the budget or delay the project timeline. I’m so grateful for the patience and assistance each time I come in. Everyone is always truly attentive even the new trainees and you can tell it’s because of good leadership. I’ll continue coming back and recommending for this reason. Picture shows the point where we realized we needed more tile and it would have really been pretty annoying to pay double for just a few...