Capital Customs — Local services in Town of Colonie

Butcher shop...... If you are looking for a place that that will use self tapping screws for grounds, mount amplifiers under your power seats so that you can't use the seat anymore, shave off of the coating on your factory wiring, install speakers and blow one and not take care of it, install a radio and mess up the harness and blame it on the radio and then call back and say you fixed it, not make sure all your work is acceptable nor make sure it all works and actually let it leave the shop sounding like complete garbage than this place is for you! BTW you try and talk to the owner (Jesse) and he won't own a bit of it...... Feel free to respond and I will be happy to post the photos of the butchery.

Owner claims I damages my equipment yet his employees used self tappers for my grounds in the sheet metal under the plastic trim when you get into the vehicle. That alone shows the the lack of knowledge or pride in their craft. Who uses self tappers for a 10k amp... alternator noise that I voiced my concern to you as soon as I picked up the vehicle..... the fact you didn't even make sure everything was working correctly before I left... the back up camera..... the fact your workers or you even thought it was a good idea to mount the amp under an electric seat that folds down was a good idea.... the fact that you or your employees, after finding that the ground wasn't any good and shearing of the coating of my factory wiring (right where you put the ground in the first place) and then throw a piece of aluminum tape over the hole they drilled or the fact that your idea of a big 3 upgrade would be to run 4 gauge when the rest of the wires were 0... I mean did you even use an oscope to set the gains to the amps? You sure didn't run the subs at a higher impedance like I had asked either.

No I didn't mess up my own equipment, actually I re installed all the equipment the proper way and funny thing once I did a proper big 3 the alternator noise went away. I wasn't looking for some cheap labor. I would have paid more, for a good install. If you didn't want to do it you could have just told me no instead of allowing a cob job install just to get it out the door. You brought up my equipment.. the speakers I had in the doors were 1300+ the radio I had you install was 1500+ the 1500+ all my wires were high end ofc. You talked me into replacing my speakers and selling me some crappie amps. I should have known better to have bought. Not once did I say I wanted to cut corners or was worried about expense. You could have had more business. Instead you have this review that you can deny that it was you or your workers fault all you want and yes it's your word against mine but if it comes down to it and I can save a few people from getting their setups destroyed than great. Best of luck. I have learned from this sideshow, I hope...

Snobby and rude.

My wife booked an appointment for me for Christmas here to add a remote starter and upgrade my radio to an Android Auto header unit and backup camera. I had called and talked to one rep who was nice, asked me about my car, and answered all my questions. He confirmed that I could bring in my own header unit on the day of the appointment to be installed as long as it was a recognized name brand.

I had one final question about compatibility, and when I called again another rep answered. The second rep was incredibly rude right off the bat. He kept cutting me off and refused to hear out, let alone answer my final compatibility question. Then he told me we only booked for a remote car starter we couldn't do the rest of the install at the same time. If it was a misunderstanding, that's fine, but that's not what the first person I talked to said, and he acted as if I was the a** for thinking it was booked for all services. When I tried to schedule a second appointment, he refused and said we'd have to come in first to ensure compatibility (again contradicting the other guy, and what can easily be determined through a site like Crutchfield).

Frankly he seemed like he was trying to upsell me on additional labor. And when I pointed out that he was being rude and asked if there was anyone else I could talk to, he refused to hand me off (maybe to someone with a cooler head?) and doubled down on the tone. So when I asked the guy who put ** in his coffee that morning, not in a threatening tone at all and just trying to bring him back to earth (because clearly he had other issues going on), he cancelled the appointment!

So, if you like to play the customer service lottery, this place might be for you!!!

Edit to respond to owner. I never said or implied that I did not want the car starter. That is a fabricated assumption that the individual who was handling the call made, seemingly just because I tried asking a question about a header unit. My "assumption" that I could bring in a separately purchased head unit in at the time of the appointment was because I explicitly asked that question to the first rep I talked to last week, and he CONFIRMED that it was totally fine. So this shop seems a bit confused if they "do not work that way."

And it's confusion that might have been easily overcome if the 2nd rep hadn't been constantly rude...

terrible customer service after getting work done completely scratched my windshield tint and went to talk to was so defensive when just wanted to chat about that and more issues caused by them… but not on topic the topic is not taking the responsibility and with the lack of professionalism of walking away when talking and goes to hide back in his shop and not trying to come to a conclusion.

update: well maybe if you let me explain without talking over and over me with a defensive mindset and attitude you would actually hear me talk and what i said i work days and nights so yes i had no time throughout the week at all that’s why on monday of last week i dropped off for tuesday to pick up after work but you guys were great doing it that day where i was more free then ever which was very much appreciated and as i was trying to say the tint wasn’t done at “someone’s house” i had someone who use to professionally do it just look to see maybe it was a bubble/hair which was (it was professionally done at tint star)(other note i have a medical tint exemption to where there is liability under damaged by companys)not i have a picture of a time stamp of it the following day and time of it when offered to show you it you proceeded on how you didn’t do it and yes you do have to work up there to remove/change the screen and face there’s multiple forms for it like i said above i will more then happily come back in and show you the picture time stamp i wanted to go to you guys and be cool sense you guys were very cool but now other actions will be...