Staples — Local services in Town of Colonie

Just bought a brand new iPhone XS Max yesterday and wanted to had a liquid armor. I expected they were good since I used to get new screens there. After doing the liquid armor, I find that they left some scratches on the corner of my brand new expensive iPhone!!!

The liquid armor was supposed to prevent scratches, and they already got me some good scratches when installing it!

And this is just the beginning of the nightmare. They agreed to find some “solutions” for me, the manager said he would call me the next day between 12 and 2 pm. But this noon, no call until 2 pm. Surprise, surprise! I called. Someone picked the phone and said they would go and get Matt. And THEY JUST LEFT ME ON HOLD FOR ALMOST 20 MINUTES UNTIL THE CALL DROPPED BY ITSELF!!!!!! I called again and the same. They seem used to just hide and ignore until you have no time to waste and retreat.

UPDATE 1: the manager called me and apologized. And he quickly refunded me the money I paid yesterday. So I changed the review from 1-star to 2-star.

Update 2: I complained to their president’s office. They responded quite well. The shop manager agrees to compensate me the whole amount of money I paid to buy this phone from Best Buy so I can get a new one. So I decided to upgrade the review to 3-star.

Update 3: It has been 2 weeks and I am still waiting for their compensation check. The manager told me that the check is still “waiting for signature”!

Update 4: The check finally arrived this Monday by mail. So this thing finally comes to an end. It takes...

I visited the store today to make a return. I stood at the copy center for several minutes while the only person at the counter was on a phone call. Four people were hanging out behind the counter chatting and NOT ONE acknowledged me. When this particular person finished the call, they muttered "people asking stupid questions" which shocked me because I was standing right there and they didn't seem to care that I heard it. This person began walking away so I said, "Excuse me. I have a return that is not Amazon. Where do I go to make the return?". Instead of simply directing me to the line, they grilled me about which vendor, which mailing service, did I get an email, how did I initiate the return, etc. - none of which were a response to my question and the abruptness and abrasiveness were uncalled for. They insisted I pull up the email and QR code and show them just so they could tell me they could take the return. That wasn't my question. I knew that Staples would process it because I selected this location from the options given and I've done this many times at other locations. I was simply asking where to stand to wait for someone to help me. This person was rude to me and rude to the person on the phone before me and this (plus other reviews) makes me think these were not isolated incidents. I didn't get the person's name but I hope that no one else has to endure...

Went to Staples today to have some office brochures bound. Customer service representative at the counter barely looked up from her desk 10 feet away to address me when I arrived. When she finally raised her eyes long enough to see what I needed bound, she quickly returned back to her original focus while I was still explaining what I needed done on a fairly important document. I then asked for the manager and she seemed even less interested or concerned that there was even an issue. I walked to the manager and asked "Beth" for help but she didn't know how to provide the necessary tabs I needed. I give her an A for honesty. I then informed her that the customer service rep on the printing counter was extremely unprofessional and given her role needed additional mentoring from management if the store expected to retain customers. I also informed Beth that the sales rep's attitude reflected a leadership/management failure. Beth informed me she would speak with the sales rep.

All in all a pretty disgraceful experience with this Staples store. Would not recommend them for any of your printing needs. If you want to be ignored and have your important printing requirements handled unprofessionally then by all means take a trip down to this garden spot. If I were you, however, I'd avoid it like...