Rainbow Nails — Local services in Town of Colonie

I am still in disbelief in how awful my experience was here. I am now stuck with damaged nails because of them until i figure out another time to govthat i dont have my baby and dont have to work. This was also my first time out treating myself to a baby free visit to the salon since having my 10 month old. I asked for a manicure with ANC, no tips, just in my natural nails. I'm a mom who works 45-50 hours a week, and I do not have a maid or nanny (lol). My hands are rough right now. Dirty nails, hang nails...rough. the man filed my nails (barely), they aren't shaped, or even but I didn't care I was happy to be getting my nails done! Then he starts doing the ANC base. Doesn't soak my hands, doesn't clean up my cuticles, or remove the dirt from under my nails. Nothing. So I kindly ask about this and explain the service I've received in the past that includes these things, he says "Yes, ANC manicure". I am thinking ok maybe they do it different now? Then he starts with the color powder. I started to feel very anxious and said I was really uncomfortable with this and pointed out my cuticles, dirty nails, hair stuck to his equipment and the woman that greeted me, states in a firm less than pleasant tone that ANC is nails only. What? Then when I explain I had this before she says if I want a manicure it's extra. I don't know where the miscommunication was but I was horrified at the service, the lack of empathy, and the dirty equipment/supplies. I asked him to remove the color from the 3 nails that he had just dipped in powder. I had chunks of the anc flying at me, one piece went in my eye, it's flying at my face, going in my hair....it was straight out of a sitcom. Only it wasn't funny. I will never go back to this place, not even if I was offered free services....

I will start with the positive. My nail technician Lily was very sweet. I appreciate that she asked me what color I wanted, because she wasn’t sure what one I selected. Rather than just guessing and going to get whatever color she felt like and doing the wrong one. She took the time to check in with me. I loved the color, I got mood change- blue lily.

The issues started once I left. The next day one of the nails broke by me simply putting my pants on. The nail touched my leg barely and broke. I called the salon, they told me they would fix it, no problem. So here we day 3 of having the nails and now two others have shattered after I got the other one redone last night.

Now, after 52 dollars with a $7 tip for the technician because she was very sweet, here I am feeling like I wasted my money and time. Good prices, however, it shows In the cheap product and ANC they use. The ANC is also applied very thinly. So I would chalk it up to quality of the stuff they are using as to why they are breaking so quickly and easily. And maybe not enough glue.

So it was $30, base charge, $5 for mood change, 5 for tips and 5 for coffin shape. Fine, I don’t mind paying for something I want. However, the quality is not good. I’ve never had 3 nails break 3 days into a set. I could’ve saved $10 by not getting tips and shape, because they break so quick anyways. So 3 days after the set, I’m going to be cutting the nails and filing them myself. How disappointing. I wanted to like this place, however, sadly I will not be recommending it to anyone nor will I...

I absolutely love this salon. The first time I went to this establishment was about a month ago. Out of the blue, I google nail salons near me and selected this place based off of reviews. Well, the reviews dont lie. Rainbow Nails offers a selection of different pedicures, ranging from $30-$55. I went and had the $35 pedicure which consists of callus treatment, hot oil and stones with a 10 minute massage. The staff are amazing. Very friendly and they communicate with their customers pleasantly. I also got my fingernails done on my first visit. That was good as well. I went back yesterday for the second time just for a pedicure and absolutely love the color and how good my feet felt at the end. I would recommend this place for folks to check out. Any of the employees, Coco, Sonny, Tina or Penny are great. Just for a pedicure with tip included, I paid $45. The first time it cost me $105, but that was gel hands and feet and eyebrows and tip. You walk out feeling refreshed. The follow protocol when it comes to social distancing due to the pandemic. Your temperature is checked upon arrival and they provide hand sanitizer upon entering. A guest is able to accompany you but they have to get their temperature checked as well as use the hand sanitizer. Mask are a must or you will not be able to enter. I have been making appointments but they do welcome walk ins as well. I just call for an appointment because I travel an hour to get my hands and feet done. It's worth every minute of it...