Planet Fitness — Local services in Town of East Greenbush

I am infuriated by this gym. I signed up Jan 2018 basically just to use the treadmill during winter months. I signed up for the $10 per month card because, like I said, was nostly for the treadmill. I rarely went but around September I started going more frequently. One pushy staff member kept harassing me to sign up for the free 10 day trial upgrade to the more expensive membership. I blew her off the first couple times, but the third day in a row of this, I just said fine, I'll do it, just to get her to leave me alone. She rushed me through the process and had me sign a couple things, never explaining that I needed to cancel after the 10 days or mention that by signing up for this that I was also signing a contract for another year. I noticed that $20 was being taken out of my account after that, instead of $10, so I made the assumption that I was supposed to cancel the 10 day trial and just figured I would pay it. Whatever, they got me for an extra $10 a month. So, last week I went in to cancel my membership assuming it should be no problem as i originally signed up well over a year ago. When I got there i was told I would need to pay a $68 early cancellation fee. I asked for an explanation, because I signed up in January 2018 and it was showing that in the computer. They explained to me that when I signed up for the free 10-day trial, I also was signing up for another year-long contract. I told them that that have not been explained to me and that the woman that signed me up for the trial rushed me through the entire process after harassing me to do it 4 days in a row. They told me there was nothing they could do to help me, except give me the name of the regional manager, Shane. I called 2 of the other local Planet Fitness locations trying to find Shane and when I finally did he was very rude and told me that I should have read through the fine print. He also told me that the early cancellation fee will still apply and there is nothing he can do to help me. Be very careful signing anything with this gym. They will scam you out of money anyway they can. I was disgusted by the customer service I received. I will be paying the early cancellation fee, because I'm stuck in the situation where I have to. Don't fall victim to any of...

I've been a member here on and off since 2011. There were some really great years, followed by a steep decline just before the pandemic. Last year though, it seemed to have really turned a corner- clean, responsive staff, working machines.

Unfortunately, this did not last.

Over the summer the air conditioning was out for about a month. People would prop open the doors, especially at night, making it full of bugs. Especially in the evening folks would smoke in the open door below the TV that plays CNN. Staff were aware, but rarely did anything. It was unusable for anyone with asthma and so hot it was unsafe.

Well the air con finally got fixed. But now the sinks in the men's room have been broken for over a month. This is nasty. A lot of guys j just aren't washing their hands. There is a constant puddle on the floor, and it is very slippery. See the photo from today. I'm literally on a bike smelling pee. Guys vape on the bathroom as well, which is generally pretty gross. They hung a sign saying they are trying to buy new sinks a few weeks ago.

All the operational issues and general decline of primary building features such as ventilation and sinks give the impression that there are financial or management issues. I plan to speak with corporate and the health department, but folks about to sign up should be aware of what is occurring.

*Addendum: email you what exactly? Please just go fix the problem. Fix the sinks, keep on top of basic building maintenance. I don't see what emailing you will accomplish. Have you not been in your bathroom? Is this...

On 4/13/23, a charge of $3.51 by Planet Fitness East Greenbush, NY showed up on my credit card statement. When I asked my club how would that happen, they told me my credit card was tied to Planet Fitness App check in key tag. So while someone else was buying drinks, I was charged accidentally. When I asked for a refund, they told me they couldn’t refund the obvious accidental charge. This was unacceptable. They never asked me if I wanted to link my card. If they did, I would’ve said no. They asked for my credit card when I became a member and they said this was in case they encounter a problem with my checking account for monthly fees. They never told me that they were linking my credit card to Planet Fitness App for in store purchases. I never signed up for that option. When I enter the club, they always scan my card. I do not see what’s on their screen. They said they could remove my credit card so accidental charges wouldn’t happen again but I’m definitely not satisfied as I wasn’t given a refund. This was very unprofessional. I didn’t bother disputing the charge with my bank since it wasn’t much but regardless of the amount, this was very bad customer service. I do not come to this club to be stressed out. I come here for the opposite. I suggest everyone to keep an eye on their credit card statements as this accidental charge might...