Athleta — Local services in Town of Eastchester

I visited the store with my mom this afternoon as I am a micro influencer on social media and was in search of new attire for my videos. Although I was apprehensive because of a past experience, my mom insisted I check out this location. We spent a total of 30 minutes in the store looking at the merchandise- putting outfits together amongst one another (my mom and I) and not one employee greeted us, asked us if we needed assistance or even cracked a smile. Instead- they insisted on playing eye tag with me a couple of times.

The closest "customer service" experience I received was from a gentlemen which I assume to be Lost Prevention; because as I was bent down looking for my size in a sports bra- we made eye contact instantly he looked away and made a slow stroll to another area of the store- weird.

We spent a total of $327- which is easily doable in Athleta- but once we were checking out, we made this experience known to the cashier, and all she said was "Oh okay.."

Now I know we (as human beings) should be sensitive and patient with stores and employees whilst still in a pandemic. But in my opinion, the lack of customer service and positive customer experience was a CHOICE made by the employees-- not a mere occurrence due to high volume/guidelines.

I only hope this isn't the culture of the brand but this has definitely made it clear to me that it will be a very rare occurrence to shop here again. In fact- I'll be sure to return everything...

I ditto the experience posted by another google reviewer. The manager was awful. Very harsh and abrasive attitude handling of a product defect for which I obtained a case# when I called customer support. When I got to this store I initially dealt with the assistant manager who was terrific which is why I gave 2 stars. But when she reached out to the manager for guidance that's when the experience went all downhill. I really felt like I was being scolded for an issue I did not cause. After leaving the store I decided to return to let her know that I am an easy going person and was not happy with the way she interacted with me for which she did say thank you for the feedback. But still not acceptable. Especially since the item I was returning had a manufacturing issue. Yes, I purchased the product last summer however when I called customer support I was told it does not matter when it was purchased if there is a defect. And note I am careful with how I wear and launder my clothing. There are too many other companies with great sportswear who in my experience have always provided a friendly and fantastic in-store experience. I will never purchase Athleta...

What an awful experience I had this past Saturday. The general manager, Lauren is nasty bitter and doesn't help at all. The other employees are very lovely but you can tell that they are not happy with their job. Athleta just keeps having sale after sale after sale so why go there to buy anything? That's not on sale it's almost like they're just trying to get rid of everything. I've been to the Scarsdale store many times and in the past six months their help has gone downhill go to Greenwich the general manager there...