Pro Tool INC — Local services in Town of Goshen

Bought a set of screwdrivers for my husband for Christmas. Placed the order on 11/27 to make sure I had it in time. Got an email that it was out of stock but should be available on 12/7. ok should still be plenty of time. On 12/13 I hadn't hard anything so called Protool who informed me it still wasn't in stock. Worried I wouldn't get it in time I canceled the order. They accepted my cancelation on the phone and the next day I get an email: We have received an update from our supplier (Snap-on/Williams) that your order is in process and cannot be cancelled. Your order should ship on or before 12/18/23. Tracking information, when available, will be provided. I wait, and wait and nothing. Never arrived for Christmas or the next days after. Sent them multiple emails about how they ruined this as I could have gotten it from someone else who had the item in stock but wasn't permitted to, horrible. They did refund my money but no apology or communication just a standard credit email from the company. Would not buy from them again. December 28th and the item was never even shipped. ...

Excellence in Customer Service is alive and well at Pro Tool Warehouse in Goshen NY. A friend of mine started a rental property maintenance company recently and I was looking for some equipment for him. As I was searching, I discovered that Pro Tool sells Milwaukee heated coats. My wife is always cold and I thought this might be a perfect gift. I didn't even know these existed so I wanted to do a little research. In the process, I spoke with the owner of Pro Tool, who is incredibly knowledgeable. He gave me some history on the batteries/chargers that Milwaukee has made in the past, what they are doing now, and how charging times have been affected. In our "Big Box/Online" world of commerce that has become commonplace, it is great to see that there are still companies like Pro Tool, where you can pay an "Amazon Matched" price, plus get personalized, professional service, that makes shopping easy! PS, my wife...

Seem like nice helpful people, I went in to buy a heated jacket and I asked about an extra battery. Wanted to know how long it to charge to determine how many I wanted; 3 different people all quickly spoke up with "15 mins" I was shocked and questioned it and they reassured me it was 15 mins from dead to charged. Well low and behold that seems to be Incorrect as the paperwork inside says 30-75 mins. I used one till completely dead and charged on charger provided and it took 40 mins. I'm highly disappointed with that and heck I'd rather have been told upfront over 30 mins or even an I don't know would be fine.. Lastly way over priced compared to other stores, extra battery was $42 where others have it for $29 or on amazon 2 for $39.

But I guess this is the price you pay for supply and demand as they were only place...