Men's Wearhouse — Local services in Town of Grand Chute

If we could give negative stars we definitely would. Their service doesn't even warrant a 1 star. We would recommend to avoid Men's Wearhouse at all costs.

My husband and I used Men's Wearhouse in Grand Chute and Grafton. The communication amongst both was horrible, one store would tell us one thing and the other something different. Everyone was fitted/ordered prior to the deadline. The pick up time was 3 days prior to our wedding. Out of our 6 reservations, 5 suits didn’t fit and were stained in multiple spots. The bride's father's suit jacket was too large and had multiple large stains. The groom’s father’s suit did not fit at all and had to be completely reordered. The staff was not confident it would be here for our wedding. The staff at Grafton said they would hand deliver it on the wedding day by 11am, if it was available. Therefore he had to drive an hour to Grafton and back on the wedding day to pick up all of the reorders. 3 of the groomsman suits were either too small or too large and had to be reordered. With only 3 days to reorder, we were lucky the suits even made it on time for our wedding. And thankfully the groom's father ran to pick up the orders. After we returned the suits we brought up our concerns to the Grand Chute location with all of the issues that occurred. We were told that the day manager would speak with the location manager for a resolution and get back to us. A week passed so, we called the customer service line to see if there was an update, because the Grand Chute location wouldn't answer. They came to a resolution that all the reservations would get 50% off due to all of the issues and caused stress on our wedding day. We were told they would be issued in 2-5 days. 5 days passed and no one received their refund. Called again to see why the refund was not issued. Was told it was due to the way our wedding party paid and they said they would issue a check and mail it. 4 days passed and there is no check in the mail, called back to see what the hold up is and was told we should have them in hand already and nothing they can do on their end and it will be 21+ days for the checks because they were having issues on their end.

The communication amongst their so called customer service and stores/managers is horrendous. Nothing but lies and talking to different people that have no clue what is going on.

I'm assuming they are hoping we would just forget about all of the issues and the refund. Unfortunately, we would never recommend using Men’s Wearhouse for your wedding or prom. Or for any of your suit needs. Stay away from them unless you want unnecessary stress and...

I stopped here yesterday with my fiancé and his brother to pick out suits for the wedding. My fiancé has made it clear from the beginning of our wedding plan that he did not care what he had to wear. He’s not one for dressing up, so I went with to pick out the suits for our wedding. From the beginning I could tell that the man that greeted us was going to be an issue. I shouldn’t even say he greeted us, he because all he did was scoff and roll his eyes at our vehicle. My fiancé is handicapped and while parking the person next to the handicap parking spot was well over the line. We obviously parked as far away as possible to avoid damage to either vehicle. We were told that we would need to move our car because there was about an inch of the front tire on the line. The car was in no one’s way nor would it prevent another handicapped person to have issues exiting their vehicle. He asked us why we were here and my fiancé made a joke to lighten the mood. Nathanial the employee once again scoffed, gave us a disgusted look and told us to check in and someone would be with us. We went and sat for over 20 minutes (no big deal) but the same employee, Nathanial, approached us and said “ok let’s get this over with”. We followed him and I mentioned that we may not need dress shoes. Once again he scoffed and had no problem telling me that I was “being stupid.” I came to learn several minutes later that we received a discount if we rented shoes with our suits. He could have explained that earlier instead of calling me stupid. He started to bring over the suit coats they had for rent and I narrowed it down to two choices. I know that my fiancé would tell me he doesn’t care but I still asked if he had a preference and he told me as expected “I don’t care whichever you like better”. Nathanial once again scoffed, gave us a disgusted look and asked my fiancé, “Do you even want to get married?” We looked at each other absolutely shocked and my fiancé responded “I wouldn’t be here trying on suits if I didn’t want to get married”. Nathanial responded with yet another scoff and disgusted look and told me “I’d be careful, that was quite the pause”. Needless to say he left to get ties for us to look at and we walked out. This man doesn’t belong helping helping people pick out clothing for events that can be the most important day...

We went here for our wedding because we had groomsmen and family from all over the state and even one in MI. So we thought that this would be easiest, plus Luke could get a free personalized tux for up to a $400 value. I know that covid has been hard on everyone and every business but they were not helpful at all. We sat there making calls, reaching out online and checking this group all of June to find out when they would open, meanwhile getting emails that the groomsmen needed to get fitted and we had to call and ask them how to do it without them being open. Our wedding was Aug 1 and finally on I think July 7 we saw on this group they opened. I just thought it was unprofessional for a company to have no communication with all these brides and grooms. They're one of the only places that have more than a few locations too. A few weeks before the wedding we got a call to confirm wedding attire details. The officiant and best man were wrong, when we had made NO CHANGES. I also went on their website when the lady was talking to me because she said that the usher was different too. On the website it was correct but she said that is not what was in her file. We ended up going to the store and she showed us what it was, and the usher was right even tough she said it ws wrong...waste of time. We did have to correct the best man and officiant though. And I asked how does this get messed up if we didn't change anything, and she said "it's just a copy and paste error, it happens all the time." Okay, maybe you all should work to be more accurate! After the wedding was over Luke was really excited to get his custom tux, he had the email telling him to go get it. Get there and they tell him that program has ended, he'll get a tux but it's not custom. The lady at Mens Warehouse was polite and helped him but then he had to pay $13 to get alterations! I will not complain about the people the work there, everyone was nice, but as a company they have a lot of issues to work through and I would...