The Stereo Shop — Local services in Town of Greece

My husband got me a remote starter for Christmas 2011, so sweet! My car is manual transmission and no one else in town will touch them because you have to override a safety feature to install, but the Stereo Shop assured him they were trained and able to do this. The remote start they installed was done improperly and after 3 trips back to let them "fix it" I asked for our money back. I had brought my car to the dealer I bought it from and the mechanics there said that Stereo Shop had messed with the wiring in a way that they wouldn't touch and for me to bring it back to be uninstalled by SS. The owner or store manager, can't remember his name, but he was a real gem of a customer service leader, told me that we could only have store credit if we returned the starter. I told him that I had no faith in his services and would not buy anything there ever again - that they sold us a service that they could not deliver and no return policy in the world warrants the withholding of a refund in that circumstance. He berated me and my father in his store, so I decided to go another route. I filed a claim with the Better Business Bureau. The store manager/owner was quick to smooth things over and offered the refund. I repealed the BBB complaint as that was his condition for the refund, however after a full week of not refunding our money, I refiled the complaint. He finally issued the refund, saying that we got lost in the shuffle and he never intended to withhold the refund. Liar, but we did finally get our money back and my dealer said there was no permanent damage to my car... seriously, though? All that, when they could have been honest from the get-go and said (as every other install shop in town says) that they can't do a manual transmission remote start install. I guess there's a reason they are the only ones who will do it - they lied, they tried to steal our money when the lie was found out and they caused a lot of stress for me and my family for about a month while we fought with them. I realize this is my side of the story and I am biased, but I hope that my story will influence you enough to realize there are better businesses in town that you can work with instead of this incredibly low class establishment. If I can save even one customer from making the mistake we made, then my time spend in writing this review is well worth it! Good...

I purchased a Groupon for an automatic car starter as a gift for Christmas. They tell my friend that they can't install it until February 13th (she called right after Christmas to make the appointment.) Okay, fine. I get that you're busy in the winter with car starters. What absolutely horrified me is that when we picked up her vehicle, it reeked of marijuana. It wasn't just a hint of it--we had to roll down the windows in 0 degree weather. Even the store smells like marijuana. They had a candle to try and mask the smell. I called the store and asked why I paid $200 to have someone under the influence work on her car. I spoke to Julio. He acted surprised but it was obvious he was the culprit. He called me back and said he "filled out a form" detailing the complaint and that the owners would call me in the next few days. I asked him if it was an electronic form--he said it was an email to the owner. I then asked if he could forward that email to me so that I could have proof of the call in case the car has issues and we have to settle in small claims court. He began stuttering, "uh, I'm not sure if we're supposed to do that..." then he asked if I was sure it was marijuana and not "body odor, because the other guy...smells." I wasn't amused. The other worker's name was Steve. I asked who the owner was since I'm sure she'll never hear of this. He told me that her name was Kathleen. Well Kathleen, if you're reading this, I have something to tell you about your employees--they're going to put you out of business. I wanted to support a local business (instead of just going to Bestbuy). It was a decision I regret. I'll be sure to spread the word...

I went there and spent almost $2000 on speakers and an amp. They removed my drivers seat to install the amp and when I picked it up they handed me One of the 4 safety bolts that hold my seat down. As the bolt had been cut by them and they argued with me stating that they did not do that. However I keep my vehicle impeccably clean and detailed every couple days, so it would be noticed immediately. The manager Matt argued with me over the phone and is refusing to except responsibility for this. It is quite apparent that their shop has no concern on the safety of individuals and it would be in best interest of the owner to contact me to rectify the situation. The manager refused to even listen to me and was getting loud with me over the phone, nor was he going to pass the information onto the owner. I would highly recommend that no one takes their vehicle there as I am now in a battle to have them replace this bolt in which secures the seat down so that in the event of an accident your seat doesn't detach. I would appreciate assistance from all of my friends to leave a negative review based on The negligence and concern of customers safety! Many witnessed yesterday how my seat IS NOT SECURED down as the back lifts up! I thank all who support and share this! We can't let others be...