uBreakiFix - Phone and Computer Repair — Local services in Town of Greece

I called the store on 7/13/2021 to inquire about the cost of a battery replacement for my Google Pixel XL. The associate I spoke to advised me that the replacement would cost $89.99 plus tax but the battery needed for the replacement was not available. He advised that he could order it for me and that it would take a few days to come in. I confirmed that no prepayment was needed and that I would drop my phone off 7/21/21 to have the replacement battery installed.

I decided to give them a call on 7/18/21 to see if I could bring my phone in on 7/19 or 7/20? I spoke to a different associate and she advised me that she needed to confirm that the battery was in and it was so I could bring it on 7/19 for the work to be completed. Well 7/19 came and I went to the store and checked in my device at 10:34am and provided all relative contact info for the repair to be done. The associate I interacted with gave me a receipt and told me that the work would be completed by 2:30pm. I advised her to call me at home and if I didn't pick up that she could leave a voicemail once the work was completed.

When I went to my car I noticed that the receipt indicated a different phone so I went back into the store and confirmed that they knew that my device was not a Pixel 4A XL, that they had the battery and that no data would be wiped from the device. Another associate came out and confirmed that it's just a battery swap and that it would boot up and nothing would be erased. I left the store satisfied with his response anticipating that my device would be repaired.

I figured I would leave at about 2:15pm so I could pick up my phone on time. When I got to the store the associate who previously advised me about the battery swap procedure asked me how he could help and I explained to him that I was picking up my phone. He went into the back and brought what I thought was my phone and in fact it was another customers phone! He apologized and retrieved my phone.....mind you when he went back there I heard the other associate tell him to tell me that that they could order another battery but it would take a few days to come in. Instead of telling me that directly he apologized and explains that they were unable to repair my device because the battery they received was defective (why would you only order one battery?) and that my old battery was reinstalled (I can't confirm that they actually did anything to the phone) I was obviously frustrated and explained to him that I waited almost a week for this part and said he was sorry they couldn't do the repair and that I should buy another phone!

I politely explained to him that the battery replacement was a more cost effective option rather than buying another phone when new models will be available in a few months time. When I was a sales rep I directed customers to this specific location for repairs and based on their satisfactory service I was expecting excellent service myself! To add insult to injury I figured there would be a voicemail waiting for me advising that the phone couldn't be repaired but there was nothing!

This was my first interaction with the company and unfortunately based on the poor experience I had it will be my last. I will no longer be recommending people go to this location nor will I be directing any business to...

DO NOT LEAVE THE STORE WITHOUT DOCUMENTING THE STATE OF YOUR DEVICE IMMEDIATELY AFTER THEY HAND IT TO YOU. Please read my review history - I don't often complain about poor service. But this was dismal, and I feel obligated to document it so that nobody else goes through what just happened to me.

I dropped and broke my factory screen on my Google Pixel 2, and brought it in to the Greece location to be replaced. They had it done relatively fast - only a couple hours. However, only a few days later, the speakers started acting up. The next day, the entire screen except the TOP LEFT(top left is an important detail in this case) corner would not work, and the top left was slightly visible, but tinted green. This was Friday of that same week. Today, Saturday, I brought it in to be fixed again. There was indeed a small crack in the top left corner which I hadn't really noticed until we looked at it in the store. They told me they could give me a discount since it was so soon, but could not refund me because the screen was cracked. In those few days since the original repair, I did not drop it, put it in my pocket along with any other items that may have damaged it, or submit it to any stress whatsoever. I did make 2 phone calls - and since I am right handed I press the top left corner of the screen up against my ear when talking. This is where the problem is. After this second fix, I got in my car and thoroughly looked over the phone and found that the TOP LEFT corner of the screen wasn't fully seated in the body of the phone and I could even get my fingernail underneath it and bend it. I turned around and went back in. They re-seated the screen, but explained that I still couldn't get a refund on the previous repair. At this point, it's pretty obvious that the top left corner wasn't seated right the first time either, which is why it broke. However, UBreakIFix will always assume damage is your fault unless you have pictures to prove it is their fault (Which most people will not have). It is safe to say that they will hide behind that policy in almost any situation, and that their promise only lasts from when they hand you the phone at the counter until you step foot outside the shop. I'm lucky I had insurance for the original fix, because they just charged me $100 dollars to fix a replacement screen that they surely didn't put on right in the first place. So PLEASE, if they "guarantee" a perfectly fixed device, be skeptical and look it over yourself before you walk out of the door. Otherwise any damage or improper function will be assumed to be your fault when you bring it back in. Absolutely not trusting this...

I cannot say enough about Angel and Jo Angel at the Ridge/Long Pond location in Greece. My phone died last Saturday night, no warning, nothing. I ended up getting a new phone a few days later but was unable to get my old phone on to transfer everything and I could not remember my Google password... I thought I would never see any of my photos again. I was absolutely devastated and a complete mess. I just happened across Ubreakifix as I searched online for ways to get my phone to come back on. I felt hopeless... I started reading the reviews and called to see if they could help me. Angel answered and was so kind and understanding as I was fighting tears explaining what happened. He said it may be the battery but they will look at it. I brought my phone in after work and was greeted by Jo Angel who was very welcoming and patient as I told him about my situation. These guys were amazing... They offered to call me when they were done but I was a wreck and said I would wait in the store. It took just under 2hrs and then Jo Angel came out with a smile on his face and said "we got it to turn on" and sat w me and showed me my photos and said the battery had died so they replaced it and there was my lock screen photo and all my contacts, my Gmail... it was nothing short of a miracle to me as I was so worried I'd never see my photos again. Wow... To many people it would be something as simple as changing the battery but to me it was a miracle and I am beyond grateful for all they did for me. I say "all they did for me" because not only did they change the battery but they were gracious and compassionate and helped me immensely. I hugged both of them (yes, crying lol) and they offered if I needed help with anything to stop in or call. They were even going to help me with the transfer but they were closing soon and still had customers coming in. They both took the time to explain how to transfer everything to my new phone as I was not sure how to... Just the thought they would have done it for me showed they go above and beyond for their customers. It's hard to find that level of customer service and kindness nowadays... it really meant alot to me. Absolutely great experience and now everything is on my new phone and I don't have to worry about it anymore. Thank you, Angel and Jo Angel for fixing things and giving my my photos back! I have already told people that is the place to go for any tech fixes. I will definitely go back if I have any issues in the future. These guys are the...