Los Gallos Mexican Grill — Restaurant in Town of Greece

My wife and I live very close to this place. We found it by accident about 4 years ago. We were so happy we had what we compared to Monte Alban so close to us. The wait staff was awesome. Then about two years ago, service started to slip. The food was still good though, so we continued to be regulars. Then last year we had our first child, which many of you know means you eat out far less, so we often ordered take out. My wife loved their cheese sauce. After 6 times of ordering take-out, with them making a mistake each time and making us wait for over 45 minutes each time after we gave them half an hour after we called and placed the order (1 hr 15 minutes or so to get each order). We opted to just cook from home when we want Mexican. Fast forward to Mother's Day 2016. My wife, who is pregnant was craving cheese sauce and Santa Fe Chicken salad for her special dinner. So on our way home from Fairport, we ordered. She was also craving her salad to be in a tostada bowl. When I asked if they could upcharge me for that, I was told no and that they do not deviate from the menu. Funny, because they always have in the past for an additional $5.00, which we were always willing to pay. But ok, no worries. They told us about 25 mins. So we drove home, I dropped off the wife and son and I made my way to Wegmans to buy Tostada bowls to put her salad in. So between the drive from Fairport to Greece and a trip to Wegmans on Mt. Read (about 45 minutes), you would expect our order to be ready. I entered the restaurant and they charged me, I left a $5.00 tip. Then the waiter who took my money went in the back without a word. 10 minutes later he returned and said the order would be ready in 5. Ok? I smile and say ok (I'm a bit of a push-over, because I want to be nice...and no spit in my food). 20 more minutes go by and I ask two different servers about my order. They do not even respond, they just go to the back and come out and say 5 minutes. After an hour and 20 minutes (plus the 45 minutes from the time I placed the order) I ask for my money back, nicely. The guy goes in the back, then returns with an order in a bag. He says they cannot offer me a refund because the food was cooked. I take the food and go home. When I get home, I open the order to find my food correct but my wife's is an enchilada, not a salad. We also do not have cheese sauce. I call the restaurant and I am told that I cannot have a refund because I left the store with the food. When I said I would be returning they told me to come in if I felt tough enough. Are you kidding? I quickly repackaged the uneaten food and went back. They were stunned I came back. I got the refund and I know now I (the nice guy who is a push-over) that I will do what I can to make sure I never eat there again and I will always tell others not to eat there as well. So sad, because as I left, a customer waiting to be seated saw the exchange and asked me why I was upset as I left. I said I waited for over an hour and they gave me the wrong order. Then a waitress walked up and pushed the customer forward saying I was not a regular and that I had been rude!? I am disappointed, because this used to be such a good restaurant. The place is run by thugs...AVOID...

I wanted to say that I used to like this place more than I do now!! Only because now and this is the second time this has happened to me, whenever I go to order a Nacho Supreme, I always ask if it comes with Cheese Sauce cause I'm not a big fan of it at all!! I only prefer the regular shredded cheese instead!! Both times I asked them NOT to use it on my Nachos, instead I only want the Regular shredded cheese!! Well don't they use not only the shredded cheese but they put this freaken white sauce all over my order and the first time was like May of 2013 I told them about it and asked if I can get a replacement for it, and I guess they barley understood my request and they refused to replace it even with it being their mistake!! So, I haven't gone their til tonight, and I got the same thing and something else which turned out okay, but this time this waiter I got said no it doesn't come with it so I sort of took his word for it, and same issue again the white sauce I don't really like!! I ended up not finishing it both times and they still have us pay the whole amount which is pushing me away as a customer!! Other than that the rest of the food seems pretty good as I love Mexican spicy foods!! And this waiter tonight was sort of interverted and didn't say too much to me not even a have a good night either, unlike most places!! So, I may not be returning now or for at least a long time if I ever do!! Now I'll just go somewhere else like Moe's since their now open and they seem a bit more customer...

I am very upset. The quality of the food was horrible. I ordered the Queso Chorizo dip. It arrived, watery, and there was barely any meat literally was overloaded with pico to the point it was water, wasnt cheesy and there was no meat like two or three little bits of chorizo. I have never had this terrible of an experience with the dip before. Oh not to mention it was insanely SPICY and uneatable. Then I decided to order a steak tip quesadilla. The menu states it comes with sour cream. I get a flour tortilla folded over itself, I open it, its watery meat, no cheese. When i tell you this meat tasted and smelled like the canned chunky beef stew soup you get from the store. It even had the celery flavor in it, and it was overly salty. Uneatable. I could barely find my waitress as she disappeared for what felt like almost an hour, she had the man who was hosting constantly bringing me the things i needed and even my check. I had asked her for the check because i had pushed all my stuff to the edge of the table to signal i was ready for my check, she walked right past me i had to shout just to get her attention, she was clearly high or something. I asked her do i just pay at the front, and she replied ill get the check. Sends the boy back over with the check. I didnt even make it out the place before i had to go to the bathroom and puke what i had ate up. Very disappointed. The mango tango was a great drink but the food really ruined...