T-Mobile Authorized Retailer — Local services in Town of Haverstraw

IMPORTANT UPDATE* Approximately 10 days after giving my sensitive information (SSN etc.) to this company, there were attempted fraudulent credit applications using my aforementioned sensitive information. Bear in mind that I haven't applied for any type of credit in several years. There are only 4 possibilities about this nightmare scenario that I now find myself in:

This company's system has been compromised and hackers are diverting information for nefarious purposes.

The company is actively engaged in criminal activity

Certain employees of the company are engaged in criminal activity unbeknownst to the company ownership.

A wild coincidence.

I don't know about you but I don't believe in coincidences, and I find the first 3 possibilities much more likely. You, the reader, can make up your own mind.

As an aside, I filed a police report today regarding the theft of my identity and the officer indicated that there were complaints against this business.

Have a great day. Initial Review - I recently transferred my family plan from AT&T to T-Mobile. I walked into the T-Mobile Store located on 9W in Haverstraw, NY. T-Mobile is running a promotion whereby “assisted support” and “SIM card” fees are waived. The store even has a sign right at the register saying as such.

Needless to say, I am dealing with 2 very young and inexperienced people at the counter. They were having difficulty with the transaction making one would think that transferring service only happened rarely. They had to call their “manager” for help several times. As all this is going on, time is ticking. It has taken approximately 1 hour when they indicate that I owe $90 plus tax. I wasn’t sure what for but I am now exhausted breathing in my mask and have things to do. I am charged without being shown an itemized receipt (they have some electronic display that you sign with your finger). At the end of the transaction, I see that the charges are for the aforementioned “assisted support” and “SIM cards”

When I inquired that the sign indicates that those fees are supposed to be waived, the young lady said that they were not a corporate store and did not abide by the promotion.

Here are my questions

If you don’t abide by the fee waiver, then why do you show the sign saying that the fees are waived?

Since there is no realistic way to look at the store and tell if it is corporate owned or not (basically it is your typical T-Mobile store with very large pink signage), why wouldn’t you tell the customer upfront that you are not corporate owned and only mention it at the end of the transaction when I made an inquiry?

Obviously these are rhetorical questions. They don’t say anything because they are ripping off the customer. They know that no customer would pay the fees if it only meant driving down the road to a corporate store where there would be no fees but they feel that they can trick the customer which they did to me.

My advice is to STAY AWAY FROM THIS UNETHICAL STORE and make sure that you only deal with corporate stores. I believe that the stores in the mall are mostly corporate owned. But always ask upfront.

PS. I did call T-Mobile customer support and they did issue...

I would not recommend anyone to this specific store and, T-Mobile in general. I switched to t-mobile thinking that it was going to be better than the phone company I had before. Turns out t-mobile is actually worst. I went to this store trying to switch my number to a phone I purchased from t-mobile. The sale associate name “Nate” literally left me standing in the store while on the phone trying to get my PIN # from the company I had before, and he went out to get food without saying anything to me. When I asked the other worker where he went. She told me he left to go pick up something which was food. I never had such bad experiences with any other companies. I was in the store for 3hrs, and everyone else was being helped while I had to wait for the guy to come back from getting food. I didn’t get an apology or anything. Also, I still didn’t get my phone number switched over. WASTE OF TIME. I do not recommend. It would be nice for someone to reach out to me and discuss this situation. I’m very upset about this level of...

I would rate this place 0 stars if I could. had to come back at least 4 times for human error and frankly it seems like they didn’t know what they were doing or saying. Tmobile all in all has been very unprofessional and not worth changing too. miss sprint and frankly tmobile has been a downgrade. this store specifically has been terrible. the employees are cool (just jose) but don’t know what they’re doing. maybe hire less kids and more trained...