Verizon — Local services in Town of Haverstraw

Let me start by saying that I used to work for a verizon wirelesszone for years so I know how the system works do not go here... I usually go there just to pay my bill I been going there for months.... the last 2 times my experience there was horrible I go and try to pay my bill twice this week on friday they Hispanic gentleman that works there ask me what can I help u with and I say pay a bill he advises me that his payment system is down and to come back around 2 I said ok... I couldn't make it at 2 so I come back again on saturday and was approached by a female that works same scenario I ask her I want to pay a bill she than proceeds to tell me that her cash system is down and will be down all week... like I explained before I worked for Verizon wireless zone I know that they use the datascape payment website to process cash payments. I also know they use rq4 in my yrs of working there that system does not go down the only way u can't process that payment is if your rq4 or there point of sale system goes down... horrible experience... they are liars that excuse is used when when they know the customers are just there to pay a bill and nothing more.... they do not do there job right even when the system was up the the sales rep just take my payment they dont even log in to my account to check if I have upgrades or if they can lower my bill. Which I have an upgrade . I only say this because working with verizon i know that any time a customer comes in regardless of what it is it's an opportunity to promote specials or do customer service.... so the fact that they use just take my payment and dont ask me nothing more is just lack of a better word lazy... do not go here u will waste your time... these reps are not doing their jobs and they are liars I only have them a star simply to write this reviews but that store does not deserve a star what so ever do not go here they dont do any justice to any customers unless they are selling.... they have no.integrity. knowing what I know because of working with verizon for over 8 yrs it is a shame that the store operates the way it does... the sales reps are lazy...

Staff was not knowledgeable about their phone, just interested in making a sale.

I went in to purchase a sim card for my grandfathers replacement phone (Droid Turbo 2). I was told that the phone was considered obsolete by Verizon and that it needed an old sim card and it cant be activated.

Then proceeded to ask if i wanted to purchase one of their lower end smart phones for just $10 a month.

I own a Galaxy S8+ and pulled my sim card to see if it would work because I was told they only sell "new" sim cards for newer phones. iphone, Samsung , LG ...ect. And it worked with no issues.

I went back to the store and told them I used my sim card and it worked. I was told that their sim cards are not compatible with it BUT when i asked if they sold sim cards for my phone (Galaxy S8+ they said yes. ) So obviously they had what I needed.

I then went to ANOTHER Verizon retail store in Paramus and they knew exactly what I asked and i was in and out in 5 mins.

I think this particular Verizon retail store in Haverstraw needs MUCH MORE training on the products they sell. They could have had an easy sale but decided to push phone that wasn't what I asked or needed.

This overall situation was handled...

I recently had the pleasure of working with Amanda at Verizon Wireless, and I couldn't be more satisfied with the service I received. From the moment I walked in, Amanda greeted me with a warm smile and a friendly demeanor, making me feel valued as a customer.

Amanda's knowledge of the products and services was impressive. She took the time to understand my needs and preferences, offering personalized recommendations that were perfectly suited to me. Her patience and attention to detail were evident as she answered all my questions and provided thorough explanations.

What stood out the most was Amanda's exceptional customer service. She went above and beyond to ensure that I had a seamless experience, assisting me with setting up my new devices and transferring all my data without any hassle. Her dedication to customer satisfaction is truly commendable.

Thanks to Amanda, I left Verizon Wireless not only with a great new phone and watch but also with a sense of confidence and satisfaction. I highly recommend Amanda to anyone looking for knowledgeable and friendly assistance. She is a true asset to...