Bob’s Discount Furniture and Mattress Store — Local services in Town of Hempstead

I initially had a great experience. No problems with dealing with the salesman, and the furniture that I bought seems well made. However, the delivery became a nightmare. First, I acknowledge some responsibility on my end because I was trying to schedule a carpet installation that I found out was scheduled for the same day. But when I started a chat on their website to inquire about just seeing if the next day was available instead, the person I was on the chat with logged off the moment I looked away from the chat on my phone and the next person said the delivery day was set for the next week already!! I had to speak with the manager and found out they were looking at some one else's information and that my original delivery date wasn't changed. Fine. I was too relieved that my original delivery date wasn't actually changed to care.

Then the delivery day came and of course the carpet installer was scheduled to come after the Bob's furniture install time. So I told the delivery guys to at least partly assemble the furniture, but they refused because they knew the carpet installers would have to move out all the new furniture and potentially damage it. I told them, well I need this installed asap because I don't have a bed to sleep in then. They put me on the phone with someone who was to verify the delivery, made me sign for the delivery, and left with all the boxes in my home. The person on then assured me he would do his best to try to get them to come back after their route or squeeze me into the schedule for the next day. Great. I got an email later that day saying the furniture assembly was scheduled for the next day. Awesome. Next day, I called Bob's just to confirm that they would be coming that day and what time. They assured me my install was scheduled between 11am to 2pm. Relieved, I set about waiting for them . THEN I GOT AN EMAIL SAYING IT WAS RESCHEDULED FOR THE NEXT WEEK.

Long story short, I was totally screwed over by this, had to install it myself with some hired help, and yet they never offered to refund me for their crazy delivery fee with their "white glove protection". Just a totally...

Let me tell y’all about my rollercoaster experience at Bob’s Discount Furniture in Freeport, NY because, baby, I walked in there READY FOR WAR. I had my armor on (read: my best “I’m not here to play” face) because, after all the customer service drama I’ve endured with Bob’s, they had sent me a check for—wait for it—99 cents. Yes, you read that right. A whole dollar minus a penny. It cost more to cut and mail that check than to just refund me properly. The audacity!

So there I am, mentally prepared for a showdown, walking in like, “Let’s do this.” I was greeted at the door all polite-like, and then they sent me to the back to see the manager. Enter Rebecca, the store manager, and I thought, Here we go…. My style is to lead with a smile, you know, kill ‘em with kindness first, just in case that’s all it takes. And y’all, let me tell you—Rebecca completely flipped the script.

She greeted me warmly, looked up my info in the system like a total pro, and didn’t even blink when I handed her the legendary 99-cent check. I was fully expecting an all-day back-and-forth battle, but nope. Rebecca handled everything in seven minutes flat. Seven minutes! I had cleared my entire schedule for this nonsense, and she resolved it so fast I barely had time to get annoyed.

Not only did I get my money back, but Rebecca single-handedly restored my faith in Bob’s customer service and, honestly, humanity. The whole experience gave me whiplash—in the BEST way possible.

Oh, and let me not forget: I’ve got pieces from Bob’s that I bought years ago, and they’re still holding strong. The SOLID WOOD furniture (which is what I have)? A+ durability. The customer service? Thanks to Rebecca, it’s back on my nice list.

So if you’re ever at Bob’s in Freeport, ask for Rebecca. She’s the real MVP, and thanks to her, I’m back to being a loyal Bob’s customer. Just please, Bob’s—no more 99-cent...

I have a Bob’s love seat with center console and it has USB ports on either side and in the console. the USB ports broke, so I called Bob guardian group proof and they told me that their policy had changed since I bought the couch and they don’t cover the USBs. They recommended me to call Bob I did an online chat with Bob that then told me I needed to call to make the appointment with Bob Customer service to make an inspection for $80 we should be credited to the repair of the couch. I spent $80 for an inspection. The inspector came to my house very nice guy took pictures. He sent it to customer service and put me on the phone with customer service. Customer service said the parts cost me $150 and that installation would be included. I asked,, how about the $80 credit that I already spent he said he would put me on the line with the sales department to take the $150 for the parts. I spoke with the sales department and spent $152 and the sales department was not able to answer any questions as to the credit for the $80, whether the $150 cover the installation of the parts and whether there was warranty on the parts, they then transfer me back to a different customer service representative that was very challenging to understand who then alluded to a six month lead time for the parts, at that time I asked to talk to a supervisor. Talk to a very nice supervisor Who confirmed there was a six monthly time for the the parts which we both recognize as not acceptable, and said he would check in to see if he could expedite the parts delivery, He did understand all the issues and promise he will get back to me within a couple of hours.

It’s already been a couple of days and there has been no resolution to my issues. And now, Bob sent me a link to leave comments. So Bob, I hope you’re reading all of these comments and will resolve the...