Flowers By Kelly — Local services in Town of Hempstead

Placed an order on Flowers By Kelly's website. Her site stated that I had just under 40 minutes to submit an order for same day delivery. I quickly placed my order for tulips for my wife to be delivered today. I received the confirmation email and noticed that there was an extra space in my address that wasn't there when I confirmed everything on the site. To alleviate any possible confusion I called over to Flowers By Kelly to quickly confirm my address. She cut me off and asked, "Is this for today???" Her tone gave me the impression that she thought my order was ridiculous. I tried to explain that her site gave me the option of delivery today and that I ordered about 30 minutes prior. She said, "well I haven't seen it yet, but I'm putting together a wedding now and would have rejected it!" "What is it for anyway?" I replied tulips. She says, "I don't even have any tulips in stock, maybe Monday or Tuesday I will. I'll cancel your order."

My advice for Kelly, if you offer same day delivery before a certain time....honor it....if you offer tulips for sale on you site....make sure they are in stock....don't let unsuspecting potential good repeat customers waste there time and order from you and then reject their orders if it doesn't work for you. That's no way to grow your business. I am a loyal customer to all local businesses who treat me right. You'll have one less order to...

Long story very short for the money that myself and my husband spent with her for our wedding we got work that a child could have done. When i contacted Kelly to have a conversation regarding the quality of the work that was done she was combative and very rude. Instead of her listening to what i had to say she proceeded to tell me how long she has been in business. Which at this point was irrelevant to my issues. You are in the business to serve the public and if someone has an issue or a complaint regarding what they paid money for then YOU ARE TO LISTEN AND APOLOGIZE for them being unhappy. And as she made very clear she has been doing this for years so with that being said she should know how to deal with this type of situation. In my personal opinion I WOULD NEVER EVER DO BUSINESS WITH THIS WOMAN NOR WOULD I EVER RECOMMEND HER TO ANYONE!!! I honestly wish i would have never used her and it’s a shame that you have to put a star in order to write a review because she did not even...

I was recommend by a friend and at the last minute I had to order a couple floral arrangements for Easter. I have never been to a florist before and I had to figure out what to get for a few different people and I was so overwhelmed. After talking with Kelly she made some great suggestions and I left it in her hands. I didn’t know what to expect but the arrangements came out amazing and even better than I could have imagined. For the amount of money I spent, I can’t believe how many flowers I got for my money. Super affordable not to mention the service was incredible. She got back to me so quickly and listened to my every need. Her work is so stunning and she really puts love into every piece she makes. I highly recommend Kelly for all of your floral needs!! Can’t wait to go back for...