GameStop — Local services in Town of Hempstead

I recently visited the GameStop in Oceanside, NY, and I have to say it was one of the best customer service experiences I've ever had, thanks to the manager, Jake. From the moment I walked in, Jake went above and beyond to help me resolve issues I had from a previous store. He approached every question with genuine care and extensive knowledge, making me feel like my concerns truly mattered.

Jake made some excellent suggestions about upgrading to a better Xbox system, which I initially decided not to go with. However, after thinking it over, I realized how spot-on his advice was and returned to see what he could do. He welcomed me back with the same level of enthusiasm and support, immediately finding me the upgraded Xbox I wanted. He even located some promotions to make the purchase more affordable and took the time to introduce me to the rest of his team.

It’s clear that Jake runs his store with pride and dedication, setting a high standard that more GameStop locations could learn from. The store itself was spotless, well-organized, and every promotion was easy to see, which added to the positive experience.

Jake’s knowledge about gaming systems and accessories is unmatched, and his kindness left a lasting impression on me. I can’t say enough great things about how he turned what could have been a stressful experience into a fantastic one. If you’re in the area, this GameStop location is a must-visit for any gaming needs—Jake and his team will make sure you leave more...

IF YOURE THINKING OF SENDING CARDS TO PSA FROM GAMESTOP, ANY GAMESTOP, DO NOT DO IT. The employees at this specific GameStop are great and this review has nothing to do with them. They’re very kind and explanatory. This review is for GameStop as a company. This has been the worst card grading experience I’ve ever had. I sware PSA set these guys up knowing it was going to be terrible. First, it was $16 to grade a card and it came back within 30 days, amazing. Then, a month later they make the price $19 (which is the same price as PSA) and it took 5 months, FIVE MONTHS to give my cards back and they were all 8s. Then, when it was time to pick up my cards I was excited and went to go get them an hour after I received the email they were ready and I couldn’t have them given to me because the manager wasn’t there… why did you email me then. If nobody but the manager can give me my card you should put that in your email so I don’t drive 45 minutes to pick them up….OR let the employees give them out??? I just don’t get it. I’m so DISGUSTED by this entire experience and business model. Also, there should be NO REASON that someone could be able to say, “oh that guy looks like a GameStop employee” and EVERYONE KNOWS EXACTLY WHAT KIND OF PERSON YOURE TALKING ABOUT. Unshaven, hair a mess, ass cracks out, never owned deodorant the list could go on. (Again, the Oceanside employees are great this is not about them) GameStop has no standards and nobody should give this...

Anthony and Antonio great team! This is my story I got a super slim online used that was damage hdmi port busted ok exchange I guess they don't test it in warehouse ok so go it exchange in Bellmore but that was also damage will stop during loading of a game so again exchange but decide to try my luck in a different location as being resident Of freeport both are little far so went to Oceanside anthony help me easy and perfect but again damage was making loud jet noise so this was my thirds used one sooo I after looking YouTube videos and read online I learn that the super slim is build cheaper was like the cheapest model build so people recommend to exchange for regular slim So I went to store and they exchange to me but no the same Gb I had gb500 in the super slim the slim was 360gb so I decided Anthonio tested and it work fine so Now in my way home to finally play it with a car wheel control that I bought online all this to play Initial D game and Grand turismo 6 and Wangan midnight...