Pizzaiola — Restaurant in Town of Hempstead

It pains me to have to leave this review because we've been a customer of Pizzaola for 20 years but there is something seriously wrong with the staff behind the counter. Im specifically talking about the short bald guy. On more ocassions than one, he has been horribly rude to my family and we have been nothing but kind, loyal customers. He has such an attitude and everytime we go in there he takes it out on us. After our third bad interaction we had which included ignoring us when it was our turn to be waited on and not responding with even so much as a grunt when we said thank you for the pizza, we decided we have had enough. Who treats their customers this way? This disgusting behavior seems specifically directed at certain customers too. We overheard the same staff member being nice to others which made us feel even worse. Despite the pizza being really good, on principle we probably won't eat here again. We've also told multiple people Pizzaolas staff is disrespectful and we suspect possibly racist. Such a shame but a business should honestly care more about disgruntled employees and being nice to their customers. Wondering if anyone else had similar interactions? Please like this review if you have....

0/10 Horrible Experience. 1st and last time ever ordering from this place.

I placed an order a day in advance for a Pie and Garlic Knots to be delivered for a school lunch party. I let whoever took my order know that it was to be delivered for 11:45 because that is their lunch time. Google maps tells me this place is 6mins away. I received my order at 12:15 COLD! Children had to rush for their last 5 mins of lunch and eat cold pizza! how bizarre is this?? Called to speak with a manager & what was that for? received the nastiest tone and attitude from Augie as if this was my fault? he was so annoyed that i called and complained and tried to justify by saying he was making it fresh which is why it took longer…??? WHAT?! make it make sense!! obviously it should be fresh they open at 11am !! you know you have a delivery for 11:45!!! it takes 15-18 mins to make a pie so that justification really didnt justify anything.. So annoyed and disappointed! i even said to him 10mins late okay, 15mins late okay but 30mins late???! absolutely ridiculous.

Cold pizza and very hangry kids dont mix...

Went for dinner and the hostess seated a party of four. We were waiting for a table and so were a party 5 other people. They complained about it and then everyone was seated. Tables seated after us got bread and water. Waitress gave my husband a bottle of soda and no cup. I asked for seltzer and she told me none in bottles so I asked if any on tap. She said yes and rolled her eyes and walked away. Ten minutes later we had no water and had eaten all the bread. My drink never came so we were sharing a bottle of Diet Coke. The same waitress took orders for tables who were seated after us. We never complained or were rude. We just sat down waiting. So we stood up and told the girl at the front about everything. We left and will never go back. You can’t serve customers correctly and are understaffed. Horrible service and it’s management issue bc staff in charge looked like teens. 2-3 Waitstaff for entire place and tons of bus boys. Get your act together bc you’re...