Lulu's — Local services in Town of Hempstead

The owner of this place makes shopping here an absolutely horrible experience. I came in with my 14 year old daughter looking to use a gift card given to us. First, he basically haggled me until I bought a skirt that was on the $10 rack. I said “oh but the zipper is broken” and he nastily replied “yeah that’s why it’s on the 10 dollar rack”. He shamed me for not wanting to spend my $10 on this broken skirt, and being that I was so uncomfortable I obliged and ended up getting it. Then, as we went to checkout, I asked the owner if I could use a coupon on my order. We were spending more than the balance of my gift card, so I figured it shouldn’t be a problem- oh was I wrong. He wouldn’t allow us to use the coupon and when I said that a gift card still counts as money being used to purchase items, he replied with an attitude, “well it’s not YOUR money.” I was appalled and in shock and I wish so badly that I walked out of the store right then and there instead of letting him finish the purchase. He said he’s been in business for 30 years, and I am all about supporting small businesses, but I really have no idea how that is the case because customer service is nowhere to be found...

walked in lulus of merrick and my daughter was in the dressing room for 45 minutes we were looking for a dress for the 8th grade dance and we asked the owner store policy of returns because she wasn’t sure if she really liked the dress and he was unbelievably rude and obnoxious and said my daughter took to long in the dressing room and tried to many dresses on i thought that was the purpose of shopping she is only 13 and undecided the man and the girl should be ashamed of themselves for treating us like that for no reason because we wanted to know store policy so if u shop there be quick they don’t care about your feelings or what u are shopping for only your money and i had the money but was not going to waste if she was undecided and especially the way i was treated and told me to get the hell out...

I have gone to lulus so many times and the owner and workers are so unbelievably nice and helpful they are always smiling and looking to help you find something that looks good on you. i’m very tall and have trouble finding jeans the owner didn’t stop helping me until i found the jeans i loved and after ringing me up i walked out with a pair of jeans that fit me well. It’s always such an amazing shopping...