Wedding Dresser Courture — Local services in Town of Hempstead

Horrible experience: small store, higher prices, attitude, no photography and a horrible work etiquette...

Let me start from the beginning, I went in and was asked what I was looking for (like every other place)... I said I have a bunch of pictures of my favorites. I was not told about the "recording" policy (which none out of six other places had) until I put her first dress on.

After trying on all my options she told me that "you could video chat with them” speaking of half of my bridal party that are out of state. (One thing I don't understand is, what's the difference? You can take photos that way either way..). On top of it the entire time she spoke about the stupid photography policy and complained thinking my Mom may have taken a video.

Lucky for her? We couldn't get a good photo anyway and ultimately didn't go with her because of it. Keep in mind the store is so small I couldn't even fit my bridal party which maybe larger but I wouldn't have been able to fit a total of 10 people in there. It was tight just bringing the MOB.

When I was walking out (clearly upset) after trying on multiple dresses she told me I could call back to bring everyone in...still not understanding. I ended up not giving a deposit that day ONLY because I couldn't show half of my bridal party since they are out of state.

I went to another place yesterday and found the same dress for more than $600 less.

After, I found out my attendant went and spoke negatively to the person who referred us saying we "recorded her the entire time" and my mother who didn't pick one dress out when she normal does help (knowing my style) was "too pushy". I'd love to see the proof of us recording her, since I still have no footage of the dress and all photos were deleted that day after her ranting about it.

Horrible etiquette...the dresses are under lock and key. Nobody, including your mother can see if there is a dress you may like. Nobody can stand near the dresses besides the...

Can’t take pics so it’s a small chance you’ll remember what your top choice looks like and come back - it’s also a small boutique (enough only for a party of 3-4) with no AC - just fans and the door open. Vassa is nice and she tried her best to stay within my price range but I still give it an average rating because it wasn’t an ideal experience. She dresses you so you have to change in front of her. She said I should have called ahead if I was early(I arrived 15min before) because she would have told me to wait in the car but I definitely don’t remember her saying that I needed to that over the phone. I explicitly told her over the phone that I live in the city and had to take the LIRR but I think she forgot. Which makes sense because it took 4-5 calls of “phone tag” and voicemails to get a hold of her because every time she was able to call me back, I was unfortunately in a meeting. By the way, I asked over the phone about her no pic policy because I saw reviews mentioning that and I asked if she can make an exception to a top choice or something and she said we can talk about it in the store - she should have just said no she doesn’t make exceptions and I would have gone to a different boutique because even if I find a bridal dress I love, I need at least a couple of days to make sure it’s the one so I don’t have buyer’s remorse for something that costs a lot of money. Long story short - I get that it’s a small business but it wasn’t worth the long travel over....

Vassa came highly recommended as I have family in the industry. Her store is yours for your entire appointment which is amazing! She has an amazing eye for what will look good on different body types. I made the mistake of telling her my high budget & that I was getting married at Oheka. Vassa found a dress that looked amazing on me but it was the last thing I would have ever picked. It didn't fit my personality & I didn't want "white" but she only had the sample in white & told me it came in ivory as well. Every designer has a different color ivory so I really wanted to see their version. I was obviously very hesitant to say yes to the dress. Vassa doesn't have tags in ANY of her dresses & doesn't allow photographs. After my appointment, I dropped my mom off & she found the dress online (it was an Allure) & she started calling stores to see if they had the dress in Ivory. 3 other stores quoted her CONSIDERABLY less than what Vassa had quoted me (about $1000 less alterations are separate). Of course, Vassa will say her dress is custom. This dress was simple but she made modifications to it. Not that her modifications made it unrecognizable. She has a great eye & I would definitely trust her with alterations but where I am getting married or what my budget is should not effect the price...