Verizon — Local services in Town of Hopewell

Interactions with this store have been negative all around. Their product line is limited. Verizon reception in this county is terrible and they have no suggestions for any solutions. Worst of all, after I tried to leave, Verizon made it impossible to pay the final bill. When you leave, your ability to do anything through the website is limited. When I asked at the store, Dave noted that their computer had an error, but that I had to drive out to Victor to fix it, as this store does not have full access to accounts. Really? Is Verizon really this poorly organized that they can't pull up necessary customer information at any store? That they insist you pay a bill and then don't give you any way to do so? I went with another carrier, and have no...

Paul Rankin exhibits and displays professionalism, knowledge and patience with his Customers as well as co-workers in all he does. I had the pleasure of purchasing a new phone today and was dreading it. I was greeted by Paul at the door and he showed me a chair to sit in. He was proficient and skillful while explaining everything. He got me the right phone for my needs. Paul is a breath of fresh air. He has renewed my faith in Verizon and it is solely because of his expertise and professionalism that I have decided to stay with your company. I have had the best service today I have had in over 20 years with Verizon. Paul thank you for renewing my faith in humanity and reach for the stars. You will succeed in all you...

I work in the medical field, specifically in radiography, and I went in because they offer discounts for medical staff. I told him I wanted to upgrade my Apple Watch and get the discount applied to our account. Phil was the one who offered to assist me, but refused to assist me with the discount because I wasn’t a full registered nurse. He really put a bad taste in my mouth on his unwillingness to work with me. I went out to the parking lot and called Verizon‘s customer service number, and the woman on the phone assisting me without a problem. I came back inside and spoke with a different associate to get my Apple Watch, his name was Bryan. Bryan P thank you so much you were fantastic to work with and...