Peppers Family Restaurant — Restaurant in City of Canandaigua

I always loved coming here for the gluten free chicken parm. As someone with celiac disease, I have never had a problem with the entree only one other time than today & that was 3 years ago, was takeout, and was a misunderstanding with the waitstaff. I was taking out my granddaughter for lunch & this time, however, the entree came out & it did not look like the gluten free version like I had previously. The waitress said she would double check it & she did. She came back saying that it was gluten free. Because I was hungry & bc that waitress has always been good to us, I ate it. Three hours later, I started getting sick and have been since (3 more hours).

I realize that Peppers is not a gluten free establishment. I get that cross-contamination occurs. I have dealt with cross-contamination before and it ends up showing up as little blisters on my fingers. This was obviously a more blatant “glutening”. So either the waitress did not double check with the chef (doubtful, as she has always been great) or the chef said it was gluten free bc s/he didn’t want to remake it.

I even paid extra to have this prepared gluten free…almost $30 total for the meal. So my celiac friends, don’t trust it. I’m not going to ever again.

As a local small business owner myself (& an advertiser on Peppers’ tables), I will continue to recommend this place to friends and family. Just not for anyone that has...

I feel compelled to leave a review after two back-to-back bad experiences at this restaurant. The first was in September '23 (party of 7) and the second was January '24 (party of 8). We thought we would give them another chance after the first visit that did not go well. Unfortunately, the service was awful, both times. It was painfully slow and the wait staff is not attentive, with a 15+ minute span between visits to the table. We had hungry children that became very agitated waiting for food. It was an hour wait. The kids meals are a joke. Macaroni and Cheese looks like Kraft brand, from a box. It came with no sides whatsoever. WAY overpriced for what you get. The menu did not give accurate descriptions of the food. Two of us received meals that we would not have ordered had we known they were not going to be as described. The other meals were fine, but not enough to justify returning. Speaking up to the waitress didn't make a difference, and had we not been SO ready to leave, we would have asked to speak to management. Sometimes it's easier to just choose a different restaurant next time and call it a...

We have been enjoying this place for many years now, and it's always nice to go have a nice meal in a friendly atmosphere. Tonight I tried the pot roast for the forst time and not only was it generously portioned, but it was so delicious. The meat melted in my mouth, and the home made mashed potatoes were creamy and garlicky. I cant wait to have my leftovers for lunch tomorrow! My husband has a soup and salad and he said it was perfect. My son had a burger and fries and wasn't able to finish it, but he said it was one of the best burger and fries he's had in a long time. Krista was our server tonight and she was spectacular. Not only was she very friendly and personable, but she check on us often to make sure we didn't need anything. She made our whole experience that much better! The manager who rang us out was also very friendly, and I'm glad he is one of the faces we get to see! While we didn't have room for desert tonight, I usually grab one of the cookies from up front when we check out, and I highly recommend them! Thanks again for another wonderful family...