Express Jewelers — Local services in Town of Niagara

Here’s a polished and professional version of your message that clearly expresses your concern while maintaining a firm and respectful tone:

Subject: Concern Regarding Lifetime Warranty and $80 Repair Charge

Dear Express Jeweler Owner,

I am writing to express my disappointment regarding the recent experience my son had when bringing in his rope necklace for repair. I purchased this necklace for his 18th birthday 2 years ago for over $3,500, and at the time of purchase, I was assured that it came with a lifetime warranty covering any damage or breakage.

When my son brought the necklace to your store, he was informed that the spring clasp repair was not covered under the warranty and was charged $80. This was surprising and frustrating, as the clasp and spring are integral parts of the necklace—it was sold as one complete piece, not separate components.

When I purchased the necklace, the service was excellent, and I was told that any issues could be brought back and repaired free of charge under the lifetime warranty. If there are exclusions or limitations to what is covered, these should be clearly stated at the time of purchase to prevent customers from being misled.

I am requesting a refund of the $80 repair charge, as I believe this situation falls under the promised lifetime warranty. I valued your store for its quality and customer service, but this experience has been disappointing and has caused me to reconsider my trust in your warranty assurances.

Thank you for your attention to this matter. I look forward to your prompt...

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