Polo Ralph Lauren Factory Store — Local services in Town of Niagara

So I purchased 4 of the bear collection sweaters Which totalled $467 for my family photos. we decided we were going to go with Versace instead so I brought them back To Ralph Lauren. At 1st the total refund came to to 227 so I asked the gentleman why I was only getting That and not the full amount. he calls over the manager and she says well maybe they were returned already let's go back and see because if they're returned already you're not gonna get money back. the whole time all she kept saying is lets make sure they weren't returned already. long story short they ended up giving me my full refund back. After being held up 20 mins so they could figure out money and drawer issues to replace what they have to give me, she decided to finally give me my money and they can figure it out later. She did apologize for making me wait because she said "we don't have that much money in the store" so I said "it's fine I understand" not mentioning How rude it was of her to accuse me of stealing. I'm a black woman so It's easy to be stereotyped. But I'm not an over sensitive person So that's why it was easy for me not to respond to her ignorance. But needless to say customer service was at an all time low. This was 3/4/2020...

Every time I visit this mall, I make a point to check this store out. They carry great yoga pants/hoodies for casual wear and they're well-priced. Also look at cotton pullovers and cardigans,, dresses for me. Have picked up major deals on he clearance racks on a long weekend . Watch for sales!

I also pick up "Tall" rugby shirts, golf jerseys, shorts and casual wear for 6'6" hubby. This is a great store if you're looking for Big and Tall clothing for men that's stylish (one is focused solely on height and the other will help if you're a bigger...

There's a great variety of clothes that obviously feeds to the location and the customers. No complaints about the prices, it's to be expected, the email and text coupons help tremendously. As for the associates, a few of them turn their heads when you come around they act like you're bothering them when you ask for help. It's not just the young ones. At this last visit the cashier didn't greet me and looked away the entire time. I don't need a personal relationship with the cashier but they're trained to be engaged with...