Popeyes Louisiana Kitchen — Restaurant in City of Niagara Falls

I'm not normally one to complain seeing as I bite my tongue most of the time, but this is one experience I find truly frustrating. My first time at Popeyes was horrible because they had little to no staffing, the food was undercooked, and they didn't have their TV menu turned on so I had no idea what to even order. This was pre-COVID keep in mind.

Fast forward to today, my friends were trying to convince me that Popeyes had gotten better with new management, and so I wanted to give them a second chance, as I do with almost every place I've had a bad experience with. Tell me how they've had 4 years to fix those TV menus for customers to know what they can order, and yet they still aren't fixed? I mean, a simple work order can be put in for these sort of things. Not to mention, now they're fully staffed (a couple of employees just standing around talking), and all I ordered were 5 chicken tenders and a drink (because I had no idea if they had a combo or anything because there was no menu displayed). I paid $20 for such a miniscule meal, and they couldn't even get the order right, they forgot the drink. If I had ordered a large order and they forgot a thing or two, I wouldn't have cared, but I ordered such a small meal... how do you forget 1 out of 2 items...

Now I know some people are going to read this and call me Karen, so be it, but if any of you could walk in my shoes for just a minute, you'd agree what a bad experience this was. I do not intend to do business with...

On 12/01/23 I went to this location at 09:05 pm. Opted to go in vs using the drive in. I walked up to the counter and the manager was standing their facing the kitchen. I got her attention and she immediately started yelling at an employee that was whipping table about her not locking the door. She then addressed me and said drive through only. My response to her was o checked the location webpage and it said this location was opened u til 10 pm and me going to my car to use the drive thru was silly as you are standing in front of the cash register. Her response was takeout only. My response was okay. I ordered and paid for my food and proceeded to go out the door I came in and she yelled towards me to say other door. My response was "so I have to walk around the building because I parked near the door I entered. She said yes. My response was great customer service. Unacceptable manager to customer experience. I won't be back. Sad actually that an employee holding a managerial position doesn't see or care the negative experience...

I dislike having to write negative reviews, especially one where I have express my displeasure of service. Yet my experience at this Popeyes left me speechless.

We visited this Popeyes on Friday in the attempts to try the new chicken sandwich. It was sold out and we were told they would receive a new shipment Sunday morning at 5am. We came today at 10:30am for the opening, along with over a dozen other customers waiting in line for the opening. We made eye contact with the employees multiple time from 10:30am until 11:00am when they finally decided to unlock and open the door to tell us they never got the chicken sandwich today.

The major points here is that they received their weekly inventory shipment at 5am, we were all standing there prior to 10:30am and waited for 30min+. The employee came out directly stating that they didn’t have any chicken sandwiches, insinuating that he knew why we were lining up. They not only opened 30min late, they didn’t have the decency to...