Hannaford — Local services in Town of North Greenbush

Dear Hannaford Wynantskill and Hannaford Customers,

I recently purchased a case of beer and bag of chips at a self checkout kiosk. Unbeknownst to myself I was charged for two cases of beer and an additional item that was not part of my purchase and I did not scan. WITHOUT LEAVING THE STORE I immediately went to customer services to request a refund for the case of beer and item I did not purchase. After a long wait and some confusion I was refunded the difference of the items in the format of a store gift card.

That is unacceptable. The assistant store manager explained that its was a computer error and “the best” that they could do was refund me in the format of a gift card. I believe that this is putting consumers at risk. Lets examine the situation. A customer is incorrectly charged because of a "computer error”, the manager’s own words, and the customer is refunded in the format of a gift card, effectively cajoling the customer into returning to the very same store that just incorrectly charged them due to “computer error”.

I explained to the manager that I believed that refunding customers in the format of a gift card poses a risk to the customer. They did not (the night shift manager, and assistant store manager) seem to understand or agree. Fortunately I am financially comfortable but it is easy to imagine the hypothetical that not being monetarily refunded could have a harsh and negative impact on a costumer of lesser financial means.

After exiting the store extremely frustrated I returned into the store after recalling a past experience at that same store. In this past experience I accidentally put a company purchase on my personal card. Without question, I was able to cancel or refund (i forget which) the transaction and put the purchase on the appropriate card. When I explained this to the same pair of managers they suggested that it was a lesser dollar amount. I explained that it was not (to the best of my memory $75 - $100). The assistant store manager then went on to suggest that the “circumstances of your (my) purchase are very unusual” and that these “errors” do not happen often. This is offensive and suggestive of actions that are unbecoming of my character.

Now, lets take the HYPOTHETICAL that I did make a mistake and scanned the beer twice (may have happened) and scanned this other item (absolutely did not happen). If it was my mistake as a customer, it would appear that the store is using this hypothetical mistake at a self checkout kiosk against the customer to improperly charge them. There are cameras at each self checkout kiosk. I suggest that the managers review footage to properly understand what happened. Perhaps the store can use this instance to improve customer experience?

Personally, it was demeaning and extremely aggravating to be stonewalled by two managers. I now have a gift card to a store which I have no intentions of ever setting foot into again. I will not settle with this “gift card” and will pursue whatever venues I can to see that I am monetarily refunded for two items that I NEVER purchased.

I warn any prospective customers that any “computer error” will result in the customer at “best” being refunded in a store gift card. It may also be accompanied by two managers making suggestive remarks of your actions and telling you that there is nothing they can do...

My elderly mother mistakenly bought a box of very expensive splenda instead of stevia. Walk outside and I explained to her it's the wrong one and she asked if I could exchange it for her. I went right back in the store, got the right one and unconsciously put the wrong one back on the shelf. I went to the checkout to make the exchange and receive my $2 refund. The cashier then informed me that I couldn't make any exchanges nor refunds at this time. I scanned the area looking for any posting with this new restriction and saw none. I asked why and she said because of Coronavirus. I just stared at her in disbelief. It was a sealed box purchased 10 minutes ago with reciept in hand and was not allowed to exchange because if Corona? Makes no sense since they exchange dollar bills all day long. They touched grocieies I touched while shopping, then they give it back to me after they touched them without gloves, and without fear of Coronavirus. My cash money is way more susceptible of transmitting Coronavirus than a lonely box of prepackaged sugars that's been sitting on the shelf for days.

I honestly believe Hannaford is taking advantage and not allowing exxhange returns to keep revenues up and is using Coronavirus as and excuse. So I guess returning a bottle of bleach and a can of lysol is out of the question?

So now in stuck with this large box of artificial sweetener that is untouched, unopened, and poison to our body.

Hannaford is my go to supermarket, but right now I'm Not a happy camper. I hope they can redeem themselves. They have some of the best produce and guarantee it. Well now if I buy a quart of strawberries and dont notice several rotten one inside, then I'm stuck with it? This is not the Hannaford...

I really dig Hannaford and since going completely Carnivore I head Str8 to the meat department. Bam 20 lbs of delmos to go. Prime, Angus, grass fed. Get on over there they are ready to have you out of there and eating within the hour. Friendliest and helpfullest staff I have ever seen in any grocery store. I'd give Hannaford in Wyantskill 6 stars but they won't let me. Finest grocery store from Maine to Tijuana. I have been to many of them too. I am getting hungry just writing about Hannaford. Good thing I dropped by there last night. Everyday savings must include variety too. They have most things. The store brand chocolate is from Belgium. Their soda even has real sugar....