AT&T Store — Local services in Town of North Hempstead

Wish I could give this place negative stars. Came in to do a simple upgrade, left $300 in the hole unbeknownst to me. They gave me my upgrade, provided accurate information on the phone and trade in program I saw online, but scammed me out of an upgraded service. They kept insisting a fifth line is free and if I opened a new phone line with them, my bill would stay the same and I could get a better deal on the phone. I was not eligible for the promo online because it was for new customers only, as stated in the fine print on the website, no problem. They then kept saying I'd get the phone fully discounted if I opened this fifth line. I trusted them despite it all sounding strange and too good to be true. What they did next baffled AT&T corporate and myself. I got a bill $300 higher than normal at the end of the month. Not only was I paying full price for a fifth line, they also went into my account without my permission 3 different times over the week after I went into the store and made changes to my service plan without my knowledge or consent to try and hide the extra costs I would not be paying every month. They removed our international calling plan (and we got changed for international fees, as my parents were out of the country for a month) but we also got charged fees for making changes to the plan within the contract time, as three of our four devices were on a contract trade in offer. They removed our data plan and bumped us down a few tiers on the calling plan to try and cover up for all the extra money I was being changed for the fifth line. I called AT&T corporate and when the woman reviewed my account after I stated something was wrong, she immediately opened with "oh god, what did they do here? I am not sure what is going on here, but none of this looks right and I will do my best to fix it for you". Luckily, they messed with it so much and obviously that corporate was able to solve my issues, remove all of the fraudulent charges and return our service to normal at no cost because the fraud was so clear. The whole thing caused me dozens of hours in hold music and confusing phone calls with customer service. I will never be returning and am shocked how they are still in business. They are obviously just trying to open more lines for profit and pull a fast one on customers who aren't paying enough attention to their bills and services.

AT&T has been a reliable company to me, right by me after I reported the issue, but this place should get shut down for all of these issues. I see by the reviews I am not the only one. For anyone who feels like they had a good experience, really review your next bill to ensure you did not fall victim to the...

If I could give negative to zero stars I would. Only one person-the manager-working when I went in to switch my plan and do a trade in. I needed to switch to a personal plan off of a business plan, had no idea what that would entail and was not given any guidance or help. I was by myself and believe I was completely taken advantage of for being a younger woman. I was never shown the plan as we went through for what I was signing up, nonetheless shown ANY information whatsoever. The transaction was done entirely on his ipad, which I did not have the opportunity to view ONCE. After receiving my first bill and seeing that I was charged an activation fee that I was not told about, business fees because my plan was set up incorrectly, as well as the fee to upgrade after 50% phone paid off which I specifically stated I did not want, I immediately went to another ATT for answers. After speaking with a new representative Samuel at a different location, I was met with shock, he was in awe with my experience and felt awful. Samuel told me while signing up for the plan I would have had to sign in multiple locations, I did not sign anything! Samuel also told me I should have been informed about the activation/upgrade fee, that the autopay discount would not show up for a few bill cycles, and more. The only notification I was given at this location by the manager was that the trade in discount would not be visible for a few bill cycles but that was it. I then asked Samuel at the other location about the business fees and he stated my account was set up incorrectly and had to fix my entire account and bill for future cycles; unfortunately because this bill had been sent to me he could not fix it so I had to call customer service for 42 minutes to deal with that issue. Lastly, I asked Samuel to check about my trade in because the manager at this location told me he would process it later that day and I would get a receipt or notification on my account once this was done, which never came. After I began to worry more about my situation (prior to speaking with Samuel) I read some google reviews and began to freak out about my trade in being misplaced or not processed. The customer service rep told me the trade in had indeed been processed and sent in but the manager here never put it in with my email associated wirth my account so I would never have been able to see this on my end. In the end a lot of time spent on my side trying to fix what should have been done in the store, extremely disappointing experience that took away all of my confidence in...

I went into the store late in the afternoon with a dead S9. I was on a trip and was, basically stranded. The phone was stuck in a "loop" and I was told by AT&T that I had to go to one of their stores for it to be fixed. Luckily, there was an AT&T Fusion Wireless store close to me.

I went into the store and the rep said that he could not help me. I would have to take it up with Samsung, directly. This "Bixby Loop" had happened to my phone 2 times before. Both times, I went into the AT&T store and with a few maneuvers, my phone was fixed. Less than 5 minutes. Well, this rep wanted no part of it. I asked him to call someone and ask them, and he said there was no one he could call. He didn't have a clue what was wrong with the phone. I should get in touch with Samsung. When I asked him to call my local store to see how they fixed it, he got an attitude and told me that if I didn't like his answer, I could get out of his store. I asked to see the manager and he said it was himself. I asked his name and he said "Michael", but I think he was lying.

I am an 18 year customer of AT&T and have never been treated badly until now. He treated me REALLY badly. The employee next to him couldn't even look at me.

I left the store and paid a $31.00 cab ride to the next nearest store since I didn't have a working phone to Uber it, where they fixed the phone in less than 5 minutes. I spent the entire afternoon getting my new and wonderful S9 fixed. ... and BTW, the phone broke again today (3 days later) and I had to AGAIN go to the AT&T store!! Thankfully, this one...