BedQuarters — Local services in Town of North Hempstead

I always love to support smaller local stores in my neighborhood. What a BIG MISTAKE supporting this store was! A few years ago I purchased a tempur pedic bed from them, spent over $4000.... The first delivery they tried to pass off a different and cheaper base than what I purchased. The delivery guy also felt it was fine for him to sit on my new mattress with his dirty clothes and bounce around!

Then after discussing it with one of the owners, he was going to replace the base with the tempur pedic that I paid for (found out this year he did not give me a queen but a double...big problem)

The delivery guys were the same guys. The one apparently angry that I told his boss he was bouncing on my bed.... He was angry that he had to wait a bit until I was home from work (which the owner agreed to)

When I told them just to be careful and not bring the rusted wheeled dolly in the bedroom for I had just put down new wood floors..... the delivery guy began to scream at me at the top of his lungs! Then he went outside on my front lawn to call the owner (as I did the same in my home) and was making a horrific scene on my front lawn! Eventually he came back in to complete the job (but took all the batteries out of all of the remotes in my room and threw them in my closet .... some landing in shoes I found months later)

After posting what had occurred the second owner called me and pleaded with me to take down the bad review. He offered a $200 gift card to a restaurant I never heard of and was stating that the delivery guy had an autistic child (he appealed to the teacher in me) I did not take the gift card but took down the incident .........

I need to note that I was NEVER TOLD that with tempur pedic you could return the bed within a month. My top mattress is bigger than the base and has to constantly be positioned because of the smaller sized base they gave me!

Just a horrible experience all around ...... with my medical needs I have suffered since purchasing a bed from them! Tempur pedic the cooperation was extremely upset with their representation of them and could not offer me help due to me never being told of the 30 day policy! STAY AWAY...

Me and my husband recently had the pleasure of visiting a family owned mattress store called "BedQuarters" in Mineola, it was an experience that exceeded our expectations. From the moment we walked in, we were greeted by Bill the owner with a smile and a genuine sense of hospitality that is often missing in larger retail chains. Bill is very knowledgeable and was eager to help us find the perfect mattress for our needs. We were impressed by the level of service and attention to detail throughout our entire visit. On the day of delivery we also had the pleasure of meeting Eddie and Alex they made our delivery experience an absolute breeze!! They were amazing!!🌟🌟🌟🌟🌟 Eddie and Alex arrived at our doorstep right on time, greeting us with a friendly smile and professional demeanor. The delivery process was quick and efficient. They carefully unpacked the mattress and took great care not to damage anything. Throughout the entire experience they both went above and beyond to ensure our satisfaction. Thank you again Eddie and Alex!! 😊 In conclusion, our experience at BedQuarters was nothing short of exceptional!! 🌟🌟🌟🌟🌟 The combination of a wide selection of high-quality mattresses and a commitment to customer satisfaction made for a truly positive experience. I would highly recommend BedQuarters to anyone in the market for great customer service and a high-quality mattress. Thank you again...

There are no words to describe how awesome our experiences always are when we order beds from Bed Quarters! Every single time, their expertise, patience and ability to sell you exactly what you are looking for, blows me away!! My elderly mom was having trouble getting onto her bed. It was a bit too high. I was under the impression that I needed a lower mattress. When I spoke to Jim, he listened intently on my situation and knew immediately that the answer to my problem would be a new, lower profile box spring! Lo and behold, it was the answer to all our prayers and life changing for my mom!! I had never even HEARD of a low profile box spring. And the thing that really stands out is that Bed Quarters is not focused on making the sale, they are focused on getting you what you need and helping you make the right choice!!! Hard to find a business where such heartfelt interest is their priority. On top of all that, the delivery men, Chris and Matt, are two of the loveliest people you will ever meet! Kind, helpful and so diligent in doing the best job they can while delivery your items! After 5 minutes, I wanted to ask them to stay for lunch! :-) They made the experience so stress free and easy! Kudos to Bed Quarters for having two such professional young men deliver their products. Order from Bed Quarters and you will never be...