Repair Sharks LLC. — Local services in Town of North Hempstead

I recently had my MacBook Pro repaired here and I thought I’d leave a review because I had such a great experience. I was referred here by my boss whose son recently not only had his MacBook successfully repaired but his data was also salvaged as well so I decided I had nothing to lose considering my barely-used MacBook suddenly DIED for no apparent reason and I had been putting off bringing it to Apple for months. The computer wouldn’t even give any indication of taking a charge and I was told my motherboard was probably fried and it would be either a fortune to repair (if I was lucky) or I would have to buy a new one altogether. Dan was really great from the start and explained it MIGHT be the battery since I had left it at my sister’s for a few months and it hadn’t been turned on at all. I had no idea that could cause the battery to die but it made me hopeful that that had been the cause. He explained what went into changing the battery and explained a few things about the computer’s components which I appreciated because I know nothing about these things. I crossed my fingers and left the laptop with him and he called me two days later with the miraculous news that my MacBook was up and running. He said at first it didn’t take to the new battery because it was THAT DEAD and what he had to do to get it to work and that he almost gave up on it after a few hours of attempting to get it to start to no avail. I’m really glad he didn’t just give up because now I have my MacBook back and it works perfectly and it also didn’t cause me a fortune either. His prices are reasonable to me. I honestly was expecting to pay way more than I did. I know that if I took it to Apple they would’ve just told me it would have to be completely replaced. You just don’t get that kind of personalized service and attention from corporations like Apple. In my opinion, they don’t really care, they just want to make more money of of people. To me, Dan is a genius and I highly recommend Repair Sharks to anyone who’s in a similar situation. I’m a very happy...

EDIT: The owner himself called me the very next day about concerns with my recent transaction. Very nice guy who wanted to know if there was anything he could do to make up for what I had experienced. It's always good to know the owner is reading these comments and wants to fix any problem. He issued me a refund and is sending a package for me to resend my ipod back to get the lock button fixed.

A while back my ipod lost all sound coming from the right side, so I decided to look online for some do it yourself repairs. I hear that getting an ipod repaired from Apple takes a long time and a lot of money. So I eventually found repair sharks. Got all my stuff together and off my ipod went. Two weeks went by and I hadn't heard from them at all. Sent an email to customer service, no response. I started to feel that this company was a scam (which it is not). After another week I called, the guy on the other end was friendly. When I asked about my ipod they said they never received it. In panic mode I call fedex tracking, eventually they told me that it had been dropped off at Repair Sharks. Calling back the man on the other end then remembered he had done mine and said he was sorry for the mess up. His customer service guy hadn't ever emailed me saying they had received it or had sent it back just the day before I called. Aside from the customer service goof, the reason for the bad score is mostly that my ipod came back worse for wear. The lock button doesn't work, not too bad... But the actual recharge section/allows me to put music on the thing barely works now. Maybe give it a 50/50 chance of it working, without messing with it. And messing with it only will probably make it worse. So seems like I'll just have to get a new ipod...

Truly a great experience. I never review anything because majority of places are average, not good not bad BUT I had to say Dan and his team at Repair Sharks are EXCELLENT AT WHAT THEY DO! And what's even better then their work is their customer service. I brought in a really messed up, old LG Android phone, approx. 15 mins before closing. Dan looked at it, told me what it could be and proceeded to open it and do his diagnostics. After about 40 mins, mind you it is a really messed up phone that i don't need, he broke the bad news that it is repairable but it will cost way more then the phone is worth. Since i don't need the phone, i said ahh forget then. What i appreciate is his honesty, he told me exactly why and showed me what they had to fix and broke that down into terms that the non-technician would understand. He stayed late to try and help me, no overtime, Who does that? So i said thanks anyways, how much do i owe? He said nothing it's FREE. So i says nothing is free, he said well here FREE DIAGNOSTIC MEANS FREE DIAGNOSTIC! I was shocked, so i trys to give him a tip for all his help, and he refused and said don't worry about it, and i forced him to keep the money because of what he did for me. This is why i did this review because of the HONESTY, INTEGRITY, CARE, RESPECT, AND APPRECIATION Dan and his team give and show their customers. I am not receiving anything for writing this review, discounts, free services, etc. All i am receiving is the satisfaction of knowing that good people and good businesses still exist. Thanks to Dan and the whole team at Repair Sharks!...