GameStop — Local services in Town of Poughkeepsie

Terrible experience. Once I walked in, the employee tried to push me off to another employee who was on break. I found that odd until I got to the counter and told him I was doing a trade in. Then it clicked, for some reason this particular employee doesn’t like doing trade ins. I told him what I was trading in and he just did a half smile and said “ok”. He took my item, plugged it into the machine and when he came back he told me the trade in price. I found it suspicious, as he lowballed me compared to the trade in estimate I received. The employee said the machine comes up with the price on its own. That’s false, the employee is the one who inspects the phone and inputs it into the machine. I don’t understand why the employee rated my phone lower than it was. Fed up, I took a two minute drive to another GameStop and received a different offer. Plus at this one, I saw the employee manually inputting the quality of the phone. What condition the screen and back was etc. All this to say THIS STORE SUCKS. Take the two minute drive into the mall. You’ll have a WAY...

The store: This is by far the best Gamestop I've ever been inside of. It was clean, spacious, well-lit, and didn't have the smell that can linger in game shops sometimes. The employees were all nice and helpful, and made sure to help customers thoroughly without holding up the line.

The person who helped me: Michael was super sweet and helpful and made sure I had what I needed to throw the most embarrassing karaoke birthday party possible. He went above and beyond to find a game and a mic for me when they didn't have the specific one I was looking for.

(Larry even looked around in the back to see if they had a mic that would work with both of my consoles, and saved me about $10 in the process.)

You shouldn't waste your time at any other GameStop. If you actually need help with something or value good service, this is the...

GameStop has consistently provided some of the absolute worst customer service / shopping experiences I've ever had. The local stores are typically messy, out of stock on basically everything, and run/managed by kids that literally don't care if your problem gets resolved. The main site is no better; from offering almost exclusively pre-owned consoles to cancelling orders immediately after accepting payment. I paid for an online order with a gift card, got a confirmation email, and then immediately received an email saying my order was cancelled. Its been almost 2 months and I still haven/t received a replacement gift card. Add in their terrible politics and you have a company that deserves to go out of business. GameStop sucks...