Columbia Factory Store — Local services in Town of Riverhead

The store was fairly busy on Black Friday, but I've seen it busier. Despite this, the sales representative who I asked help from, was not particularly helpful. I asked where the women's thermal underwear was located and she said, "we don't have any". Hmmm...very strange considering it was Fall and for sure they would have had thermal underwear. I mean, there were winter jackets and other clothing already out in display. So then I asked where the men's thermal underwear are. To which she pretended to crane her neck in an attempt to seem like she was searching for me. Then she told me the same answer that they must have run out. My wife and I thanked her and decided to look for ourselves. We couldn't find the women's thermal underwear but found men's thermal underwear. I didn't want to aggravate the pain in my back and knees anymore then I had to by browsing the whole store and having to deal with a crowd of bargain starved shoppers. So we settled for the men's thermal underwear. We bought a size that I hope will fit my mother because it is a Christmas present for her. Then there was some kind of mix-up at the register that involved the cashier entering the wrong price for one of my items, and some problems crediting me my rewards points. That cost us another 20 minutes in the store. My wife pointed this out to her as she was ringing up our items and she told my wife that everything was entered correctly because it's all scanned by the computer. When we exited the store and went over the receipt with a fine tooth comb, we saw that my wife was correct when she noticed the cashier entered the wrong price. So she had to return back to the store to settle the matter. Thankfully the stores main manager got involved and fixed everything; including crediting us the correct rewards points. Seems to me that some of the employees were tired from all the extra work they had to put in for the holidays, and some don't seem to be that well trained. Either way, we've usually had fairly good experiences shopping in the store in the past. But shopping here on Black Friday 2021 was a bit more than irritating. I'm not going to give up on the store just yet because everybody is entitled to a bad day here and then. So hopefully our pleasant shopping experience will return on...

If you are looking to properly equip yourself for your next adventure or excursion, speak directly to DOUG!! Unlike our experience at The North Face, we were thoroughly walked through product design and function of each product we were interested in. Doug is an avid outdoorsman who takes it upon himself to test many of Columbia’s products in the harshest of conditions, which helped us navigate the store in search of must have layers for upstate NY winter weather. Doug is very much familiar with the upstate NY region and provided us with local recommendations which we will surely add to our itinerary. Dough is passionate about making sure you are properly equipped and for this I could not...

I was at that store on July 4th 2015. They have a 25% discount store wide. I liked a outdoor pants and want to purchase it than I noticed (2) different prices on it $44.90 and $34.90. When I asked why they said they forgot to change the prices. That's mean they bump the number than give back as a discount. This is not honest business way base on my believe....