LaVida Massage of Smithtown — Local services in Town of Smithtown

This review is NOT about the quality of massages given at LaVida, as I cannot comment on that. Let me explain.

Over a week ago I set up an appointment online for a 90 minute massage at LaVida. I received a call from their staff to confirm my information and just like that, my appointment was set and confirmed. Since my appointment was set a few days in advance, I received several text messages and email reminders about my appointment, which was great. On the day of my appointment, I received yet another text message reminding me about my appointment later in that day with additional instructions. About an hour before my appointment, I received a call from La Vida saying that “my“ massage therapist called in sick. I was left with two options. one was to get a 60 minute facial or a 60 minute massage. While, I appreciated that they offered some type of solution, but it didn’t match the 90 minute massage that I was so looking forward to and anyone who gets massages knows what I mean. Unfortunately, the high end massage that I was so looking forward to never came to fruition for me. I truly wish LaVida much success, but for now I will look elsewhere. Hopefully, these types of situations are far and few between for LaVida, but if they do happen again, I hope they treat the situation a bit differently. I truly believe a good managerial move, in order to not lose a potential “new” client, would have been to offer a small discount on a 90-minute massage some days later. You never know just how many people that one person could bring to your...

Came in this morning for a body wrap after an exhausting weekend. Asked if I needed to fill out the facial intake form and the lady said “no”. The other woman at the desk chimed in and rudely said “yes I need you to fill that out”. To which I said, “ok so do I actually have to fill it out? Since she said no and you’re saying yes?” And the one lady aggressively cut me off saying “ACTUALLY, I’m the manager so uh yeah you do need to fill that out”. I said “ok I’ll fill out the forms but I don’t need or appreciate the attitude”. Then she stared me down until the other nice lady chimed in again to break the tension. The lack of professionalism and aggressive hostility towards a customer asking a clarifying question was completely unwarranted. The service I received from every other staff member was incredible and on point. It is disheartening that the manager handles situations like that and meets clients coming to this entity for relaxation, with hostility and aggression. 0/5 stars is what I would rate the manager if I could. The owner of this location should seriously consider a change in management because she will runs customers out of the building. Goes without saying, I will never...

Update: Gail has been gracious to refund me the cost of the service and offer me a complimentary facial to make this right. The facility is a beautiful, relaxing place. I heard a couple ladies speak very highly of there services while waiting in the "relaxation room."

The staff when you walk were very welcoming. I got there early as asked. I waited 10 to 15 minutes for my appointment time in their relaxation room. I like the new place. They have a lot to offer. Unfortunately today, I can not give a great review. I thought the facial I was getting would be 50 minutes. It was only about 35 minutes. The massage part of the facial was lacking. She only massaged one arm. I could tell she was on her phone when when the hot towel covered my face. She was in a hurry and it was apparent during the whole appointment. She also left green stuff on my face as well as a blob of white lotion on my nose. No one said anything as I checked out about the stuff on my face. When I got to my car I noticed it right away in my mirror. I treated myself to what was supposed to be a relaxing hour. I was...