Wild Ginger Smithtown — Restaurant in Town of Smithtown

The restaurant did not have our main item order (crispy duck) and rather than contacting us to tell us they didn’t have and give us the opportunity to order something in its place, they simply deleted it from the order and sent only the 2 appetizers ordered. We tipped the dasher based on our order which totaled $45.00 but the order arrived missing THE MAIN COURSE totaling $16.00.

I contacted the restaurant and they refused to take responsibility for their unethical decision and blamed Doordash instead. They insisted that it was door dashes responsibility to tell us AND that door dash does not provide my contact information.

I know better because I was not born yesterday. I advised them that EVERY OTHER RESTAURANT we’vr ordered from through doordash ALWAYS immediately calls and or texts me when they have run out of what we ordered, allowing us the opportunity to select something else. NO RESTAURANT has ever just did what they want AND quite obviously DoorDash provides my contact information.

The woman was nasty, rude and extremely defensive on the phone she began to yell at my husband. These people are slippery, unprofessional and unethical. It is my opinion they should be removed from door dash. Absolutely unacceptable, these are definitely not the type of people we want our neighborhood...

It's difficult to rate this restaurant as more than 3 stars, and tempting to rate it less than this, but this is solely based on my two experiences ordering delivery from an app. The first time we had a slightly negative experience putting our order in because we were told that they did not delivery to our address based on a specific radius, but the app had allowed us to put an order in. After some discussion the restaurant delivered our food, which we enjoyed, but we were missing a sprite.

The second time we ordered, there were no issues with placing and receiving the order. The food tasted good, but the forget the ginger salad, and one of the three roles we ordered had asparagus (instead of avocado) despite none of them including asparagus in the recipe. So it was another disappointing experience.

I can't comment on the restaurant itself, and we've enjoyed the food each time, but the two negative experiences make me not inclined to order food from here for delivery or recommend...

My husband and I come all the way from middle Island to Smithtown just for the sushi. And definitely well worth the trip. We are never disappointed. Also the owners Alex and Sharon are wonderful people. They treat everyone like family. The atmosphere is warm and inviting. And quite a few times, I’ve noticed even other customers that were sitting and enjoying their dinner, we’re often very friendly. It’s like that place bring out the friendliness in everybody. I wonder if they’re adding something to the food for that, LOL. Sushi is always fresh and delicious. My husband is extremely picky about his sushi. And the best part of this is the menu that has a variety of delicious foods. And very reasonably priced For what they give you. Don’t get nervous if it looks busy when you get there, they always make room for guest.

The pros and cons, Pros, delicious, clean, friendly, reasonable. Cons, wish it was...