CVS Pharmacy — Local services in Town of Somers

This pharmacy is the worst to work with. Expect long lines and attitudes while there. I recently moved to the area and on the few occasions that I have been there has been a terrible experience. I had to wait for 10 minutes because one of the technicians couldn't log into her account. I recently put in a script and ran into an insurance issue. I went through the entire "song and dance" with insurance, my provider, and CVS Caremark and was told that everything was ready for refill. I called the Pharmacy and left a message to confirm, they called me back and I spoke to the pharmacists, Sarah or Sara, is completely rude. No "hello" or anything, just direct and rather rude. I told Sara that I was approved, and she abruptly cut me off and asked me for my date of birth, I provided, and then she immediately went off the line and there was hold music. After a couple of minutes she came back on and told me the same thing in a rude way. I told her she was being rude and she continued to argue with me about it. I asked for her name and position, she then became confrontational, provided it, then hung up. So this is how CVS does business? I will be filing a formal complaint with CVS. This store is in bad shape and needs some learning on how to...

Frequently out of common perscription medications. Will not communicate with doctors when there are issues, so it leaves the patient calling back and forth. Have, on numerous occasions given the wrong quantity of pills and refused to remedy, instead implicating that the patient is lying. Always having systems issues and have no fall back system (so an internet or power outage can leave patients simply out of luck.) Pharmacy closes 10 to 15 minutes early occasionally...

Honestly, it was my shopping experience with the floor associates, Ross. He was so wonderful. This man was professional, patient, and extremely pleasant. He was so attentive and answered all my questions concerning my Care Pass points and general knowledge of the store which better assisted with my shopping experience, we need more...