Pin Street at Warwick — Local services in Town of Warwick

This evening was my first time visiting the alley. I am new to the area and enjoy discovering hidden gems; mom and pop shops, local bakeries and family owned establishments. Upon entry the gentleman behind the counter was unable to assist me with getting the coupon code I purchased from a company called KidsFreeBowling. He had NO knowledge of what this program was about so he sought assistance from the Manager, Dave. I stepped into the managers office, he was also very unhelpful and he seemed a bit bothered with the kid at the front desk not knowing about the program I signed up for... Dave was unsuccessful with locating a coupon code which we needed to "check-in". He actually told me to go home and wait until I receive an email the following Sunday. (I was shock how nonchalantly he dismissed us.) He said we would get a code later this weekend but this confused me because the free bowling for children began on 5/12/18... After a few minutes I was able to find a coupon code (myself) while searching through the website. To my understanding kids bowl free between the hours of one and 6 PM. Adults on the pass are allowed to three games. After playing two games with my son, I was approached by Dave and he demanded I pay for the third game for myself AND also for Eli. Ashe approached he bee-lined it for us and spoke sternly as though we did something wrong. I initially agreed and then thought to ask him to clarify the free-bowling program. I walked over to the counter, patiently waited on line while other paid and asked questions also. When I approached the counter with the website pulled up on my phone screen to gain clarity in reference to "kids bowling free and the adults having two free games". Dave's response was, and I quote "I have never seen you before. Why would I give you dollars and dollars of free bowling?" Dave spoke to me loudly and leaned over the cashiers counter while widening his eyes sharply toward me. Not only was this conversation said loudly it was spoken about at their front desk/concession stand in front of many employees and other bowlers! The embarrassment I felt left me in shock. I had my phone in hand with the contract details and I was just looking for clarification. I felt as though Dave thought I was attempting to get over on him, or looking for free games. I paid my fare, I paid for my shoes and my sons shoes, I paid for a contract that I needed clarification on. I would never look to gain anything out of a small local company. I understand the economy and the importance of every dollar earned. My response to Dave leaning over the counter and insulting me was pure defense. "No, I don't want anything free. I just want to show you what I signed up for..." I turned my phone for him to see- he waved me off and actually spoke over me while I was trying to explain my confusion. I felt belittled and disrespected. I took my shoes off, I placed them on the counter and thanked him. I allowed my son to finish his game and we left. I feel terrible that such a simple conversation over a third-party contract could not have been resolved.

The manager was rude and dismissive. The place itself is old and classic looking. The carpet has a funky pattern but needs some cleaning. Luckily they do have 6 pound bowling balls if you have a younger bowler. They even have guard rails and the stand to allow younger kids to roll the ball down the lane. This place would have been an awesome weeknight spot but I won't give my time or attention further because of the mistreatment we...

i’m so bewildered by the pure audacity this goofy place has. i walk in and this creature from the most deepest darkest crepes of hell starts muttering to me being extremely rude acting like she being anoyed by my pure company when i act very nice to her. Then i start bowling and then the balls get stuck we get somebody to “fix” the problem, then it goes right back so we get this thing to come fix it again and finally it fixed so we bowled played a game and i went to go get pretzel because i’m being emotionally and physically starved by this place and has i’m getting my pretzel i observe this girl with one glove on and so much dirt under her finger nails ants could colonize there so i cautiosly am eating this pretzel at the moment and am probably going to grow 7 heads from whatever chemicals were under that beasts nails.i’m still currently bowiling right now and iabout to sign my will and hang my self because every single hick working here is the actual human representation of fetal alcoholism. DONT BOWL HERE GO TO...

Little bit confused regarding comments on “pricey food” they offer specials for chicken/fries for like $8 and pretzels are $3 so that’s pretty reasonable considering the cost of food has gone up they only raised their cost by .50 in the last few months. We constantly come here, I will say recently it’s been very difficult to get a lane but we started coming once a week since February 2022, I had my husbands 25th birthday here, they offered an extremely reasonable price for pizza, bowling, cake for 20 people and we did open bar. The place definitely could use some updating and the music is pay per song which is a little disappointing we end up spending an additional $20 every time to play music but I really love working with Dave he’s very accommodating and I do think their food is surprisingly good considering it’s a bowling alley. I would definitely recommend going to Pin Street and calling ahead since it’s become...