Leo Kaytes Ford — Local services in Town of Warwick

I will never recommend this place ever... We bought 2016 Frod Expedicion Platinum EL and paid asking price $80,000. I really didn't want to buy it from them but my husband really wanted to buy local and since we live in town he really wanted to buy it from in town dealer. Purchasing the vehicle was a good experience but it was all down hill from there. When my husband went to sign for papers they sold him a service package that cost more than $5000. Assure him that we can get a loaner vehicle every time we get a oil change or any time we need service for our car. Another service this package gives us was a service call AUTO BUTLER. It will keep our car looking new. Well when the time came for us to use all theses services mentioned above was when we figured out we had been taken for a ride. The first time we made an appointment we were told WE WILL NEVER GET A LOANER CAR even tho that was stated when my husband purchased the package. Another thing they forgot to mention was AUTO BUTLER SERVICE is never available on weekend EVER ! but that also was never mentioned. However, I'm in customer relations field and my husband being a very nice guy we try to make it work. Since we both work very far away from wanting to use what we pay for mean losing a day of work. Which we tried and we took off one day from work and was told oh AUTO BUTLER is getting fixed and therefore we can't do it for you today but we will call you back and we will accommodate you on SAT. Can I say 2 week past and not a single phone call from anyone! Good thing I was not holding my breath on a call back. Finally, we called and made a appointment for this morning 06/04 oil change since we really just can't wait any longer. We went to the appointment and the horrible, unprofessional, and unacceptable service continue. They told us we will let you know if you can use the AUTO BUTLER today while we went to get something to eat. There was no phone call again... We went to pick up the car is when we learn oh you can do it if you like. But at that time we are unable to wait another 3 hours for the service since we had our 2 year old with us. One of the service person had a really bad attitude and started yelling everybody is in a hurry since we are asking when the oil change will be done. He threw a key on the desk and told another guy just get it done. Again yelling everybody is in a hurry. I asked my husband to talk to a manger about his attitude and he spoke to someone else in service. In the middle of talk to the guy who apparently doesn't seem to care at all that a customer is complaining he cut my husband off as he's talking to take another customer. Is this not the best customer service ever? As my husband tend to our 2 year old and I waited for our car 2 people at the service dept. started to talk about us. How we much they don't care and that they don't give a sh**. That we are the one that's being unreasonable. I have bought 7 cars in total in my life and I'm only 30. I have never been treated so poorly. Not only our package that we bought was useless the service that we hoped for was never delivered but people being straight rude to us is disappointing to me. As a customer relations/ business development manager I always think before I complains since I deal with it all day. But this is unacceptable and outrageous. I never had any dealer treat customers this way or misinform customers this much. On top of it not to care enough and treat customers as they are disposable. I will never recommend this business to anyone and steer anyone from buying or servicing from this place!!!! PLEASE...

Many people are quick to let you know when your service is not to their liking, yet never let you know when you do well, or go above and beyond. I would like to share my positive experiences with Leo Kaytes. A couple of years ago I was looking for a new vehicle. I had always been a Chevy guy. However, over the years I was becoming more and more dissatisfied with their products. So I was looking at websites and comparing pricing and found that Leo Kaytes had advertised prices considerably lower than in my local area for similar models and mileages. So I took a trip up to see them. My daughter had previously purchased her first car from Leo Kaytes and had a very good experience. No pressure, very patient and helpful. I too found this to be the case. They were very patient. Showed me anything I wanted to see, and answered all of my questions. They NEVER put the pressure on me to purchase. Although there was no wiggle room around the advertised pricing, I found this to be a good thing. I may have been able to negotiate the price down locally. However, I hate all that haggling between salesmen and managers, back and forth. Save me the crap and just deal with me straight up. That is exactly what I got at Leo Kaytes. I went home that day with a low mileage 2019 Escape. Less than year later, I started losing a little antifreeze. I did some research and found that the 2019 was in the year range that Ford had a bad block design and were prone to head gasket leaks. I took it to my local dealer (who shall remain nameless. My mistake). They pressure tested it overnight and said it did not qualify and that the small drop in pressure was within spec. I had other small issues over time and it had been to other dealers and I mention the coolant lose with the same result. Later Ford came out with a recall in which they reprogrammed the computer to set the timing back and extended the warranty to 84,000 miles. This will do nothing for prevention of a head gasket leak due to the bad block design. It will however take away some power putting less stress on the head gasket and hopefully get it through warranty, at which case it is the costumer’s problem. (a cheap move by corporate in my opinion). This did not make me happy with my first Ford experience. Later I had a Flexplate crack, at which I took it back to Leo Kaytes as I had a better feel for their customer service and honesty. They took care of it under warranty. Then the transmission went. This too they took care of under warranty. Later I had to take it back for another problem and my warranty was just about to expire. While I had it there, I mentioned that I was still using a very small amount of antifreeze, and told them what the other dealer's had said and done. They said they would look at it. Much to my surprise they came back and said there was signs of the gasket weeping and they pushed through the warranty and replacing the engine. Although I have had more than enough problems with this vehicle. Leo kaytes was the only dealership that I have ever dealt with that was honest and costumer oriented enough to do what was right for their customers. I will never use another ford dealership for purchase or service. Totally worth the trip. My son has now purchased a new F350 from them with great satisfaction and we will soon be going back to purchase a new truck for ourselves. I cannot give Leo Kaytes higher praise or recommend them enough. They are now our entire...

My husband and I purchased a Ford Explorer in November 2018 from Leo Kaytes and had a positive experience from beginning to end.  Naturally, when my husband was looking for a newer truck, we returned to the dealership.  Unfortunately, our second experience was nothing short of a nightmare.

We ended up purchasing a 2018 F-150 on October 31, 2019.  Within in a week, my husband has already experienced multiple issues with the truck (check break light, 4 wheel-drive would not engage, and a small fluid leak). My husband brought the truck in on November 6th and was assured the problems were fixed (they were unsure of where the fluid was coming from at this time but did put dye in the oil tank to find the leak if it were to continue to occur).  That evening, my family returned home after dinner to find a much larger fluid leak and the check break light on again.  My husband brought the truck back, where it remained at the dealership for 16 days.  After having the truck back for a few days, the break light came back on.  The truck spent another 12 days at the dealership. When the truck was picked again on December 7th, the light came on again.  The truck went back into the dealership for about a week. When it was returned, the light remained off. Shortly after though, the truck began overheating as there was hardly any antifreeze left from the fluid leak that was never truly diagnosed nor fixed.

Needless to say, we were frustrated and unhappy by this situation. I personally reached out twice via email with no response.   When my husband expressed interest in exchanging the vehicle because for a similar one on their lot because clearly there was something wrong with the one we had purchased that could not be fixed, he was greeted with "you'll take a hit on trade in due to deprecation" by one of the sales mangers. At this point we had no other option but to contact arbitration and the Attorney Generals office and file a Lemon Law suit. When the dealership was made aware of this, they offered to buy the vehicle back from us.  We ended up settling with them for the full purchase price of the truck as a convince to our family as we then needed to purchase a new vehicle.

I am incredibly disappointed in our experience with Leo Kaytes.  They have such high reviews, but our second experience was nothing short of horrific.  Not one time did anyone apologize for the inconvenience this caused my family (we live about an hour away so each time the truck had to be brought in and picked up was a chore) nor try to may the situation better prior to us taking legal action. I hope that the next customer has a better experience and that Leo Kaytes did a full inspection and diagnosed/repaired all continuing mechanical problems of the truck we sold back prior to relisting it on...