Verizon — Local services in Town of Warwick

My first experience was to the Warwick Verizon calling station and the person on the other end of the phone was excellent. My first experience in the Warwick Russell Cellular Verizon store was pleasant gathering info about an iphone upgrade with a very nice guy. That's when I read the Russell Cellular mission on the wall. I thought that was great to have an inspiring mission to guide the workers. I could expect better service at this Verizon store than I have experienced at others. When I came in the next time to pick up my new upgraded iPhone 16 Pro that had to be ordered because I wanted the white titanium phone, I encountered Vinny. I think he was the head guy there bc he sat front. He gave me a lot of push back. He told me the phones ordered don't come in until 2pm generally, and to come back. I told him and showed him on my phone that it had been delivered. He still insisted that he couldn't verify that until 2pm, when the packages usually arrive. I said there are packages right there on the desk in plain sight. He said he doesn't know what's in those packages and it will take a while to go through them. I live 20 mins away and to go home and come back would be a hassle. So finally Vinny yells over to the other nice guy and says, Did the phone for Mary Walker come in today.? And the nice guy says, "yes. I have here." 😅

Also I came with a friend who had questions about her Verizon plan and Vinny wasn't very clearly answering her questions, so I suggested before we left to maybe ask the nice guy to answer her questions. Vinny overheard us and then yelled back the answer to my friend's question. I guess he doesn't like to get out of his chair.

You should put a phone number to call underneath your mission statement or better train your workers to have better human or customer interaction. It was clear this worker didn't take your mission statement to heart, or he was having a bad day or something going on in his life that was interfering with his ability to interact with customers appropriately.

I give this response not to finger point but to improve the attitude of those...

Julia at the Warwick store was phenomenal. I am a professional counselor and a grandmother so the quality of my FaceTime audio is very important - Fir both my clients and my grandson. Since I wear Bluetooth hearing aids I needed to have them paired with my new iPhone 11 promax. Julia was very knowledgeable - having had experience in this area - and she also helped program my Subaru Apple play to work with my iPhone. Truly some of the best customer service I’ve ever had at Verizon so I give Julia five stars, The whole team at Warwick Verizon is exceptional. A special shoutout to Tyler who helped me a few weeks ago make the promax selection. And also shoutout to Andrew who followed up a week later and finalized the purchase and set-up. And also scored a fabulous discount on a new Apple watch! Shannah...

Had to buy a new phone, it was a complicated situation. Sisters phone would not keep a charge, and it had to be charged to transfer all her information. So I upgraded to give her my old phone. What could of been a hair pulling and verbal war, ended up to be just the opposite. Nicholas was great he had us in stitches from the moment we were introduced. I would of never of known that he was a new hire, if we weren’t told. Very pleasant, knowledgeable, patient, and that was important. We weren’t. It took quite awhile to fix our problem, and felt no pressure to move us on or out. Over 2 hours. Don’t get me wrong he had to ask questions to other employees. But was always assisted. I think he’s a great asset to the group of employees that were working that evening. Thank you Glenna Klimek and...