Hatchet Hardware — Local services in Town of Waterford

i visited the store about 10 minutes before they closed on Saturday February 15 so i wanted to be quick not to to hold up the staff from closings. the young man behind the counter was friendly and helped me find everything i needed. several months ago before they expanded the store i was there cheking out and the gentlemen in front of me was given a veteran's discount. at that point i didnt know ace did that so being a veteran i asked also. and have taken advantage of it several times. Saturday i was told they could not give the veterans discount. because their computers where not connected to ace and the store margins where to low to offer it. the ace web site says location may vary. so i guess it was nice while it lasted. i dont know how other vets feel but when a business offers a vet discount and not just on veteran's holidays it makes me feel like my service means something to someone that the sacrifices of my brothers and sister is appreciated. i support and frequent alot of business with or without a discount and if a business doesn't offer any discount that is fine. i normally wouldn't make a review. i guess this time i wanted to. it was the way they made me feel when i was leaving the man not give the discount talking about the stores low margins said that because the computers where not connected to ace. this store wouldn't get any thing from corporate for giving me a 10% discount. so i guess with low margins and no reimbursement..they can't give something because there not...

We bought a faucet from here earlier this evening and when my husband tried to screw the water hose on the pipe connected to the faucet twisted like it was made of wax. We've replaced lord knows how many faucets over the years and I've never seen anything like it. We sent our son to get a refund and he incorrectly told them it was like that when we opened it, which is his mistake, but they told him there was nothing they could do, even though I would certainly hope what we received was a faulty unit.

That's their prerogative, and I understand it's probably a pain to deal with the manufacturer for them but when you're a smaller hardware store I would think an emphasis should be placed on customer service. We went to Wal Mart and bought essentially the same faucet for $30 less and didn't have any issues.

It's great to have a little local place when you need something quick or inexpensive, but if you're expecting to spend more than $50 I would certainly recommend driving the extra 10 minutes to Home Depot. At least then if you have to return something it won't...

I have been shopping at this store for roughly 20 years. Today I was told that to shop in the store I had to leave my purse behind the counter or bring it back to my car. My purse. Should be left unattended by me. Behind the counter. The woman who gave this direction told me quote “your bag is too big to shop in our store”. So because I need to know what “too big” is, I measured my purse when I got home. It is exactly 12” wide, 11” high. Then just to be thorough, I googled what is the average size purse and the answer is 17.5 by 23.5 for a shoulder bag, which is what I was carrying. So my below average sized purse was too big to carry in their store. This is singling women out and excluding them from being welcome in your store. No backpacks? I get it. But a purse, which the majority of American women carry, is no longer allowed? I’m speechless. What’s funny is nothing is said to men that walk around in that store with their butt crack showing, which is public indecency and should be addressed. I for one am offended every time I see it. But by all...