Friendly Acura of Middletown Service Department — Local services in Town of Wawayanda

They're absolutely the worst ordered a few parts a few weeks ago told me originally 10-15 days. Calling ahead for my parts telling me it can be anywhere from 2 to 3 months cuz you're so backed up. So I go in for a refund guiding service smacks to one of the parts on the front desk and gives me a partial refund for the rest of the order. At this point I was really upset that I could have done in service for the first part first and then came back for the rest. Disappointed I wasn't going to come in for two separate service appointments when all they had to do was be honest and say they did not have a time frame to have all the work done to the vehicle done in a timely manner. I have since purchased the parts and got my car fixed within 3 days from an outside service provider. That's the last...

The service provided by Ray was outstanding. Initially, I wasn't thinking about getting an Acura but decided to go from an electric to a gas car to avoid the hourly long charges. Ray was not pushy like other salesman, nor did he seem like he was going to cheat you. He knew his numbers and went over options within half hr or so. He was also accommodating given my tight schedule with new baby, He came into the dealership on his day off to test drive the cars. Needless to say, I went in the next day to sign contract. Because of Ray's experience and friendly demeanor, I drove away in a new...

Had my car serviced at Friendly Acura of Middletown and of course it was an excellent experience! David Rivas took great care of me and my TLX from the moment I called the service center. I have been a customer of friendly Acura of Middletown since 2018. I would never change Acura dealerships because they have always given the best or beat prices from other competitors. Hence why I use them for the past seven years and recommend anyone go there if you’re in the market to get an Acura. The service is prompt, courteous,...