Dairy Queen Grill & Chill — Restaurant in City of Middletown

I been going to this dairy queen for cakes since they opened. Then 3 years ago I started ordering custom cakes and out of the 4 times they have only got the cake right once. Well on October 26,2022 my mom told me to order what cake I wanted for my birthday in November. She would pick it up the day before Thanksgiving. I ordered the round cake with pink yellow and purple roses with blue writing..... I even call there on Friday the 18th to make sure they got the order. Even went over what I wanted girl said we have it here. Well today November 23,2022 my mom picked up my cake and it's all wrong and they put it together while my mom waited 20 minutes for the cake. It's all wrong and you give a diabetic all sugar roses....... never of all the years has my cake had sugar roses. Then when my mom comes to my house I look at the cake and call right away. When I called a women answered I asked for a manager but only got a shift manager when I told her about it she goes let me get the cake lady. She comes back and says cake lady is busy with more important cakes and refuses to speak to me. So I asked her what can be done she says sorry your not happy but nothing I can do. She hung up on me......Not happy and thank you for ruining my birthday cake I was looking forward to!!!!!

Update: we have reached out to Yolanda and Veriona who were both very nasty and vogue to myself my mother an fincee. Also we all got sick of the sour cake to. Also called home office they said owner would call us...

i think this was the worst food place i've ever been to. as soon as i walked in with my boyfriend and his family, the worker is just STARING at me every time my bfs family isn't paying attention, checking my body out up and down and it didnt matter if i looked backed at him he didnt even care like he wasnt even embarrassed, and mind you im 15 and i literally look my age?? watch out for that creep there if you have daughters or if your a young woman yourself, i felt so uncomfortable i just went outside and waited for the food. our food took so long to be made, we ordered two chocolate dipped ice creams, two chili cheesedogs, and two 4 pc chicken strips meals with cokes. not only were our ice creams almost completely melted by the time we got them, which idek how thats possible to be almost completely melted, the chili cheesedog was undercooked, even the cheese on it felt hard so i dont understand what took so long atp? the 4 pc was the only thing that was ok. he forgot our drinks like twice too.. idk you guys have alot to improve and make sure your staff are actually good people! oh and another thing, when i was waiting outside he brought an order to the outside tables and started staring at me FROM THERE. literally even when he was going inside and was closing the door still staring at me. genuinely so...

Last night I received the worst $5.50 blizzard ever! NOT TO MENTION IT WAS A SMALL FOR THAT PRICE!!!! So being that I am pregnant and love chocolate I figured I would get a peanut butter cup blizzard with just extra hot fudge on top that I knew they would charge extra for but I didn't care. Until, I got to the window and saw that it was the tiniest cup I've ever seen and one squirt of hot fudge even though I paid for extra. I then politely asked for a little more hot fudge because there was barely any on my blizzard. The girl takes my cup back and tips it upside down and says see there's hot fudge on this. I was appalled. I said no ma'am I paid for extra. Long story short they told me no I need to pay an additional charge even though I explained I already payed for extra hot fudge. I felt treated like such crap because that is not any kind of customer service that's acceptable. They were so incredibly rude. I love how the sign outside says eat here please. Maybe if they had compitant staff people would eat there. Oh and by the way I was the only customer there so there was no reason for any kind of lack in customer service. They weren't...