Wegmans — Local services in Town of West Seneca

Wegmans is consistently one of the top 10 employers in all of the United States. They are very proactive for their employees well-being and safety. And for their staff that are students, they have many incentives as well as monetary help with tuition. Having said all that, a happy work force makes for a happy experience for Shoppers. They are The Benchmark for all grocery supermarkets. Just walking into the store you will notice the difference immediately . We will start with their product. They carry a more diverse selection of goods than any other Supermarket I've ever been in. Their produce is locally grown whenever possible. Their deli and meat counters have outstanding product. Their dairy and frozen foods follow the same attention to quality. There is also a bulk food section. And they have a bakery with many unique baked goods and pastries. Plenty of Breads and rolls, cakes and pies, cookies and croissants, just about anything you could want or imagine, all baked in house daily. There are also sections for cleaning, paper supplies and pet foods. There is an in-house Pharmacy. You can also buy sundries and cosmetics, greeting cards and magazines. There is a large seasonal section that also has a kitchenware section that changes products and designs often. They also carry many Wegman brand items to help save you money as well. An even nicer touch, there is usually an associate or two around to help you to decide on what product is best for you health-wise or recipe- wise or cost-wise. Oh and did I mention, you can go to their recipe kiosk and print out a recipe for the product you just placed in your cart. On top of that they have a food court with in house or outdoor seating. All of their food is prepared there, fresh everyday. There is a sub section that is always busy. You can call ahead. There is a pizza and wing area where you can buy pizza whole or by the slice with many choices always ready. There Is a cafe with craft choices. There is a sushi bar. A taco bar. A soup bar with at least six choices. And there are at least six stations of hot and cold foods to buy by weight. You may also purchase one if their $6 meals that includes an entree and 2 sides to be heated there or taken home for lunch or dinner. Every department has a manager that is very knowledgeable of all their product lines but each employee in that section also has to have a very good working knowledge of the products sold in that section as well. All of their stores are handicapped accessible with well-lit, large parking lots. Restrooms and customer service desks. And their attention to detail follows through to the cleanliness of every area...

This store does not value customer accessibility-

1. don't enter if you or someone you're with are overstimulated very easily, they have brick floors through the vestibule and all through the produce department
2. they will set up displays that reduce your ability to maneuver in aisles, including displays on either side of the bathroom entries to limit the width of the door, watched a lady in a mart cart have to send her husband back outside into the pouring rain for her walker/cane because she couldn't get through the doorway
3. the pharmacy is going to treat everyone like they are battling substance use disorders so be prepared to have your name, dob, address, phone number, and 2 forms of government id (since they will tell you that a government issued id, even with your picture and dob, such as a school id, medicaid card etc is not sufficient and they "need a driver's license"-not sure what non-drivers are supposed to do, since id isn't not legally required to exist, but details), and then be prepared for them to stare at the id, only to ask you for information on the id 3a) also be prepared for pharmacy staff to get upset with you for being frustrated, irritated, or battling a flare-up of ptsd, anxiety, panic while in their presence, they'll say you're being "disrespectful" because no one should question what doesn't make sense to them, no matter how respectful they are in fact trying to be, nor should they be allowed to pick up medications while not being emotionally regulated because it makes the (completely emotionally regulated) staff quite angry themselves 3b) be prepared for confusing/conflicting information from the pharmacy-i had to give them my insurance information 3 times just for them to tell me 3 days later that they didn't have it, it didn't go through, they didn't know who i spoke with, my prescription that would be ready and was ready according to the text was not in fact ready and i needed to wait an additional twenty+ minutes for them to fill it (1-30 day supply script)
4. they also don't mind discriminating against poor people as they charge wic and food stamp recipients for their paper bags, even though when the law was enacted it gave exceptions for those folks *The sole highlight of being a Wegmans shopper? The bathrooms. They are usually clean, well stocked, organized, and have emergency supplies for parents or people who may have incontinence issues (or if they may just have them that day because they couldn't get to them in time because of...

Normally I love Wegman's, but they have multiple strikes tonight! :( First of all I drove 25+ minutes out of my way to go because my fiance wanted a sub. The sub line was long. Only one girl was helping customers. There was a second person back there, but I'm not sure why she wasn't helping when the line was so long. So, my second issue... I bought some yummy singapore noodles with chicken and shrimp...that ended up being so under cooked they aren't edible. I tried to eat them several times, but they are crunchy. I called Wegman's customer service, and they said they would refund me when I brought them back. I'm not going back tonight. It already took me almost an extra hour to drive there and then home. I drove an hour for food I cannot eat. Ug. Now what am I supposed to eat? So... I stood in a long line... drove too far.... and couldnt eat what i spent a lot of money on...and I'm still hungry. I'm out my time, money, and I still need to spend more time and money to find something to eat. I'm exhausted.

P.S. I told the Customer Service lady that she probably needs to check the other singapore noodles because if mine aren't edible then probably others aren't either. She just repeated that they would refund me when I brought them back. Seriously lady? I'm trying to help YOUR store not sell more bad product. I didn't have to call and tell you. That was for your benefit, not mine. I know you will refund me if I return them, but is $8 worth the drive and aggrevation? Not too mention, I won't ever buy singapore noodles from you again if you don't care enough to make sure other customers are not getting quality food. My fiance isn't home yet. I really hope his sub is good. One time this location had super hard crusty bread for their subs that we couldn't eat. Maybe I need to stop going to this Wegman's....