OfficeMax — Local services in Town of West Seneca

If I could give zero stars, I would. The employees there are not aware that they have a 20% in-store veterans discount on select products, nor do they know they can price match. I had to sit there and listen to a guy tell me [paraphrasing]: "I'm a veteran bro I understand it's just the way it is." It's the dude with the whacky looking long beard. If he's a manager, he's a terrible manager, and if he's an employee, he needs to be taught the correct policies.

Listen bud, I pulled up your COMPANY policy on my phone and showed you that you do, yet you still had the audacity to tell me I was incorrect. I do NOT recommend going to this OfficeMax, as they are completely unaware of their company policies.

I had to go to ANOTHER Office Depot to be explained by a manager that this location doesn't know what they're talking about, and they gladly price matched the product I was buying....

Bought $1,200 in gift cards. Was charged. Gift cards not activated. Store says call customer service number. Customer service number says to go to store.

Manager at store hung up on me three times. Didn't want to give me his name, either, but his co-worker pointed him out, Manager Curt. Curt says he can hang up on irate customers and doesn't fear losing his job, even if the CEO of Office Depot calls him, because he's worked there 15 years, and it's Office Depot policy to refuse to identify themselves and to hang up on customers.

The other manager, Elijah, said he would've hung up on me, too. When I told Elijah that my credit card company requires me to give him an opportunity to refund me before I do a charge back, he said they'd sue me in court if I do a charge back... (on gift cards they didn't activate... that they charged me for... that they refuse to...

Does not honor New York State tax exempt forms, does not have the policy posted, and does not have employees available to explain the policy or how you are supposed to "enroll through corporate". The excuses were "since we're a Florida based company, we don't accept NYS tax exempt forms" and "since our prices are pretty cheap anyhow". When reminded that it would be a collection of tax money for the state or not and not an actual store discount, then it was "hahaha-shoulder shrug- I don't know man, I just work here, not in corporate, that's just what they tell me". So for the unlisted policy that sounds like garbage-especially since I know other companies based out of state, do accept NYS tax exemptions, the flippant attitude and poor training, I can waste the dollar and change to drive elsewhere and save us both the...